NextGen HR Pty Ltd is seeking an experienced IT Service Desk Team Lead to provide technical leadership and operational oversight of the Service Desk. You will stay technically hands-on while guiding the team to meet service delivery and customer outcomes.
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You will oversee escalations, monitor KPIs, and drive continuous improvement, coaching team members and coordinating with related IT stacks to ensure security and compliance in daily operations.
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📌 It Service Desk Team Lead: Lead, Mentor & Drive Excellence New South Wales
🏢 NextGen HR
📍 New South Wales
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