The Clinical Educator functions as a clinical and product expert and is responsible for working with the ICU Medical sales team to advance the sales process and maximise customer satisfaction through in-service education and training programs, clinical and product troubleshooting, including follow-up activities.
Conducts and leads in-services and educational sessions relative to ICU products during evaluations, conversions, and trouble-shooting
Promotes/sells/secures opportunities for product training & support from existing and prospective customers through a relationship-based approach
Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs in collaboration with sales & management team
Demonstrate a detailed understanding of product range and clinical application
Assists the sales team with the provision of effective clinical support, teaching and education of ICU products
Delivery of programs to support ICU products in the clinical setting
Makes telephone calls and in-person visits and presentations to customers as directed
Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services as required
Keeps up to date with product applications, technical services, and changes in clinical demands
Participates in trade shows and conventions as required
Awareness and alignment to ICU Medical's QMS policies and procedures
Observance and compliance with WHS legislation and policies
Knowledge,



Skills & Experience:
Current registration with the Australian Health Practitioner Regulation Agency is required, however previous registration will be considered
Commitment to a high standard of nursing care
Demonstrated clinical teaching and facilitation skills
Understanding of teaching and learning in the healthcare environment
Ability to determine clinical solutions for customers
Effective communication & interpersonal skills with problem solving ability
Must be able to work both independently and within a team environment
Must possess excellent verbal and written communication skills
Proficiency in using Microsoft Office Suite applications
Must have Australian or Current Zealand working rights
Must have a valid driver's license
Must have, or must be able to obtain, clearance to access hospital/medical/healthcare facilities, including paediatric facilities
Travel Requirements:
Requires regular travel, local as well as interstate (could be up to 50% of the time), this may include overnight travel
Physical Requirements and Work Environment:
Customer site visits may require work to be performed within a hospital or clinical setting.
Guidelines established for working in such an environment must be followed
Regular driving is required in order to travel to customer sites
Please note that this role is hybrid and must be performed from the location specified in this advertisement; fully remote arrangements or relocation to another location are not currently available.
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📌 Clinical Educator (New South Wales)
🏢 ICU Medical
📍 New South Wales