MedHealth are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.
Job Description
At the core of the role is fantastic service, and a drive, desire and passion to create amazing outcomes for our customers. The Service Desk Support Team is the first touchpoint for all Technology related calls and tickets. Reporting to the Service Desk Team Leads, your ability to work under pressure, troubleshoot and diagnose issues coupled with great communication will be key to your success.
Key Duties
Ensure all calls are answered within a specified period
Provide a first-class service through to resolution within agreed SLAs
Document and maintain accurate records of support activities and troubleshooting
Assist in investigating, analysing and resolving hardware problems including performing hardware repairs, maintenance, technical assistance and support on all computing equipment and peripherals
Carry out activities related to user account management such as creating, changing and deleting user accounts
Troubleshoot and resolve issues related to network and printers
Provide remote and on-site support as required by the business
Qualifications
To be considered for the position you will be a customer focused experiencedIT Service Desk Analyst with the following experience and attributes:
1 years of working on a technical service desk or similar support environment




Experience with Freshworks or similar ticketing system
High level of experience in Office 365 applications support
Experience with Windows Server for items such as Active Directory, Print Services etc
Sound understanding of ITIL practices
Experience using Pure Cloud or similar phone systems
Experience in Office 365 applications support
Able to work in high growth businesses, with high volumes of data & information and ever-changing needs
Exceptional attention-to-detail
Outstanding interpersonal and Communication skills
Additional Information
So why be part of the MedHealth Group?
We offer hybrid working arrangements
Employee discounts for health insurance, gyms, pools and travel club
Novated leasing and salary sacrificing
Paid parental leave
Purchased Leave (up to 4 weeks)
Employee Assistance Program
Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.
** We will not be able to support international applicants for this role.
You are welcome here.
Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
#J-*****-Ljbffr

📌 It Service Desk Analyst (Melbourne)
🏢 Medhealth Group
📍 Melbourne