Job Description
This role sits within a well-established healthcare organisation with a solid presence across Australia, New Zealand, and the Pacific region. Reporting directly to the Country Manager, the Sales & Business Support Officer will play a key role in supporting commercial operations, customer service and contract administration. The position is ideal for a science graduate looking to gain valuable industry experience.
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RESPONSIBILITIES INCLUDE:
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Provide day-to-day sales and business support to the Country Manager and broader commercial team
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Coordinate and maintain commercial agreements and documentation across Australia, New Zealand, and Pacific Island markets
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Manage distributor agreement administration for a network of 20+ distributors
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Consolidate, maintain, and update contract, pricing, quotation, and agreement templates
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Liaise with Commercial, Finance, Supply Chain, and external stakeholders to obtain required information and approvals
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Support procurement and business administration activities as required
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Assist with pricing, quotation, and contract management processes
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Maintain accurate records and documentation within relevant business systems
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Support reporting and commercial administration activities to improve business efficiency
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SKILLS & EXPERIENCE
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Previous experience in sales support, administration, customer service, and business support
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Ideal opportunity for a graduate who wants to gain some experience at a large med tech company
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Experience within the medical device, pharmaceutical, healthcare, or life sciences industry highly regarded
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Experience using ERP systems such as SAP preferred
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Strong organisational and administrative skills with exceptional attention to detail
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Excellent communication skills and confidence engaging with stakeholders at all levels
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Proactive individual who is comfortable following up and gathering information from multiple functions
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Strong Microsoft Office skills, particularly Excel, Word, and PowerPoint
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BENEFITS
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Opportunity to work with a global healthcare organisation
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Exposure to commercial operations and distributor management across ANZ and the Pacific region
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Hybrid working arrangement (4 days office, 1 day WFH)
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Long-term opportunity with potential for extension or permanent conversion
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📌 Customer Service Officer (New South Wales)
🏢 i-Pharm Consulting
📍 New South Wales