Job Description
$87 – $95,000 plus car, fuel and bonuses
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Lead a high-performing operation. Develop great people. Drive business growth.
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About East Coast Car Rentals
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With 14 busy locations across Australia, East Coast Car Rentals is one of the country's leading independent car rental companies. Our mission is simple: deliver exceptional customer experiences while building Australia's most loved car rental company.
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We are a people-first business driven by our values of Honesty, Respect, Transparency, Customers, Innovation, and Our People. We invest in our teams, promote from within wherever possible, and create an environment where individuals can grow, contribute, and succeed.
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The Opportunity
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We're looking for an experienced and motivated Branch Manager to lead our Perth (Kewdale) operation.
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This is a key leadership position responsible for driving operational excellence, developing a high-performing team, and delivering strong commercial results. You'll oversee all aspects of branch performance, including customer experience, sales, fleet utilisation, financial performance, team leadership, and compliance.
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Reporting to the Regional Operations Manager, you'll have the autonomy to make decisions, implement improvements, and shape the success of the branch.
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If you're a hands-on leader who enjoys building capability in others, creating accountability, and delivering results in a fast-paced environment, this could be the chance you've been looking for.
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Key Responsibilities
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As Branch Manager, you will:
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Lead, coach, and develop your Assistant Branch Manager and branch team to achieve outstanding results
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Drive branch performance across sales, customer satisfaction, utilisation, and operational KPIs
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Foster a high-performance culture focused on accountability, teamwork, and continuous improvement
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Implement sales initiatives and ensure exceptional service delivery at every customer touchpoint
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Develop and execute branch business plans, forecasts, and revenue strategies
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Manage branch budgets, reporting, reconciliations, and financial controls
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Monitor productivity and performance, identifying opportunities to improve efficiency and profitability
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Handle escalated customer concerns professionally and effectively
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Oversee fleet management activities, ensuring vehicles are customer-ready, well-maintained, and optimally utilised
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Work collaboratively with leaders across the national network to share best practice and drive operational excellence
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Leadership & Strategic Focus
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In this role, you will also:
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Participate in regular leadership meetings and business planning sessions
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Attend management training programs
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Ensure compliance with all company policies, industry standards, and relevant legislation
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Identify local market opportunities and initiatives to support branch growth
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Contribute to broader business objectives and operational improvement projects
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About You
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To be successful, you'll bring:
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Leadership experience within the car rental industry or a similar high-volume operational environment
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Proven success leading, coaching, and developing teams
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Strong commercial acumen with experience managing budgets and performance metrics
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A track record of achieving operational and financial targets
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Excellent problem-solving, decision-making, and organisational skills
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Strong analytical and reporting capability
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A customer-focused mindset and commitment to service excellence
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The ability to build strong relationships with both customers and team members
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A current unrestricted driver's licence
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Flexibility to support operational requirements when needed
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Why Join East Coast Car Rentals?
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At East Coast Car Rentals, our people are the foundation of our success. We are committed to supporting our employees through professional development, leadership opportunities, wellbeing initiatives, and recognition programs designed to celebrate great work.
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What's in it for You?
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Competitive salary package
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Company vehicle
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Performance-based bonus structure
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Employee Rewards & Recognition Program
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Birthday and work anniversary rewards and recognition initiatives
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Comprehensive Employee Assistance Program (EAP) for employees and their families
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Ongoing learning and development opportunities
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Career progression opportunities within a growing national business
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A supportive, energetic, and values-driven culture where success is recognised and celebrated
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Applicants must have unrestricted working rights in Australia.
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Your application will include the following questions:
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Which of the following statements best describes your right to work in Australia?
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How many years' experience do you have as a branch manager?
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How much notice are you required to give your current employer?
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📌 Branch Manager | Perth
🏢 East Coast Car Rentals
📍 Perth