Optus in Australia is seeking a Manager Service Operations to lead Service Centre teams and deliver outstanding customer service. You will drive operational excellence and partner with the Delivery extended leadership team to align with strategic goals.
The role requires proven operational leadership, MSP experience, and solid ITIL discipline to manage Incident, Request, Problem, and Knowledge processes.
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📌 Senior Service Operations Leader — Flexible & Remote (New South Wales)
🏢 Singtel Group
📍 New South Wales
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