Service Integration and Management (SIAM) Practice Manager - South Bank, QLD
Job no:
******
Brand:
Product and Technology
Work type:
Full time
Location:
Queensland
Categories:
Digital and Technology
At
Flight Centre Travel Group
(FCTG) our purpose is to 'open up the world for those who want to see'.
Every day, we give people all around the world the opportunity to experience something really amazing – travel!
We're looking for an experienced SIAM Practice Manager to play a critical role in governing and optimising IT Service Management (ITSM) practices across a complex multi-vendor environment.
You'll own, design, standardise, and continuously improve key ITSM processes, ensuring consistent service delivery and strong governance across internal and external service providers.
You'll act as the custodian of process integrity, partnering with Service Integrators and suppliers to drive compliance, performance, and continuous improvement.
If your looking for a strategic role focused on governance, policy, and end-to-end process ownership rather than operational execution, we encourage you to apply!
Day in the life:
Overseeing the governance and performance of our Service Integrator, ensuring IT Service Management (ITSM) delivery stays compliant with organizational policy and contractual obligations
Manage and oversee the Service Integrator's day-to-day performance against SLAs, KPIs, and contractual commitments
Monitor compliance with internal IT policies, governance frameworks, and ITSM best practices
Lead service review meetings, audits, and escalations with the Service Integrator and underpinning suppliers
Drive continuous service improvement initiatives across the SIAM ecosystem
Identify and remediate process gaps, risks, and recurring compliance issues




Report on service integrator performance to senior stakeholders
You'll be perfect for the role if you have:
5 + years' experience managing or working within a SIAM (Service Integration and Management) operating model
Experience managing or working within a
SIAM (Service Integration and Management)
operating model
Direct experience overseeing or working closely with a
Service Integrator
or outsourced ITSM provider
Strong understanding of core ITSM processes (incident, problem, change management etc.)
Excellent stakeholder management, negotiation, and vendor governance skills
Direct experience overseeing or working closely with a Service Integrator or outsourced ITSM provider
Strong understanding of core ITSM processes (incident, problem, change management)
ITIL certification
Excellent stakeholder management, negotiation, and vendor governance skills
Even better if you have experience with the following ITIL processes:
Service Design
Availability Management
Capacity and Performance Management
Service Continuity Management
Monitoring and Event Management
Release Management
Service Validation and Testing
Deployment Management
What you'll Enjoy:
Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd
Our People:



FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, and ethno-religious minority groups and people with disability
Development:Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within
Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health:Support and Employee Assistance Program for staff and family
Social:Regular awards nights, social team-building and industry events, with the chance to attend global conferences (Bangkok in ****)
Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
Applications close:
#J-*****-Ljbffr

📌 Service Integration And Management (Siam) Practice Manager - South Bank, Qld (Brisbane)
🏢 StudentUniverse
📍 Brisbane