Hybrid working arrangement, opportunity to transition to perm About Our Client As a high-growth ASX-listed fin-tech, the business continues to scale quickly, strengthening its position within the financial services sector while offering the opportunity to be part of an exciting growth journey in Melbourne.
Job Description Responsibilities include (not limited to): Core client onboarding processes are clearly defined, documented, and consistently applied across the business.
AML/KYC requirements are embedded within onboarding workflows, ensuring a compliant and streamlined client experience.
Operational inefficiencies, processing errors, and escalations are reduced through improved process controls and standardisation.
Comprehensive procedures, guidance materials, and knowledge resources are established to support onboarding teams.
Continuous improvement initiatives are identified, prioritised, and successfully transitioned into business-as-usual operations.
Enhanced onboarding quality, consistency,



and operational efficiency, resulting in improved client and stakeholder outcomes.
The Successful Applicant Previous experience within customer operations, onboarding, AML/CTF, KYC, or broader compliance-focused environments.
Strong capability in process mapping, workflow design, and business process improvement initiatives.
Proven ability to analyse, document, and optimise operational processes to drive efficiency and control.
Sound understanding of risk and control frameworks, regulatory compliance requirements, and governance obligations Experience working within highly regulated financial services environments, with the ability to balance customer outcomes and compliance requirements.
What's on Offer Prospect to work in Melbourne within the FinTech environment Temporary role with a focus on impactful process improvements.

📌 Investment Operations & Services - Improvements (Victoria)
🏢 Michael Page
📍 Victoria