Job Description
Australian Taxation Office seeks an Assistant Director for Frontline Operations to lead large teams across contact centre environments and oversee telephony and processing services that support community needs and service commitments.
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You will influence strategy, build capable, engaged teams, and partner with leaders to resolve complex issues, optimise outcomes, and drive continuous improvement across debt recovery, lodgement and participation in taxation and superannuation systems.
📌 Frontline Operations Lead: Strategy, People & Impact (Townsville)
🏢 Australian Taxation Office
📍 Townsville
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