Job Description
About the role
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Our client is seeking an experienced Head of Program Delivery to lead a large-scale Human Capital Management System transformation program. This senior leadership role is responsible for the successful delivery of multiple program workstreams, ensuring business outcomes, milestones, budgets, and benefits are achieved.
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You will provide strategic leadership across the program, oversee delivery teams and Senior Project Managers, and act as the key delivery advisor to executive stakeholders. The role requires a strong background in complex HCM and payroll transformation programs, with experience delivering enterprise HR solutions in large and complex environments.
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Key Responsibilities
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Lead and oversee all program workstreams, ensuring alignment with strategic objectives and delivery of agreed business outcomes.
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Establish delivery priorities and drive accountability across program teams.
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Take ownership of program planning, execution, and delivery, ensuring outcomes are achieved within approved scope, schedule, budget, quality, and benefits targets.
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Identify and resolve delivery risks, issues, and impediments to maintain program momentum.
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Establish and maintain effective governance frameworks, including reporting, risk and issue management, escalation processes, and program controls.
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Prepare high-quality governance and steering committee packs and ensure timely reporting.
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Lead Senior Project Managers and delivery teams, providing direction, coaching,



and support to achieve consistent delivery standards.
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Foster collaboration across multiple business and technical teams to achieve program objectives.
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Act as the primary delivery advisor to senior executives, providing strategic advice, delivery forecasts, progress updates, and risk assessments.
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Support executive decision-making through the provision of accurate and timely delivery information.
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Highly desirable criteria
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Extensive experience leading large and complex Human Capital Management System and payroll transformation programs.
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Strong experience delivering cloud-based HR solutions, particularly SAP SuccessFactors.
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Deep understanding of payroll operations, including:
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Legislative and industrial compliance.n
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Award and EBA interpretation.
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Complex pay rules.
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Leave and entitlement management.
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Payroll testing and parallel pay runs.
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Proven experience establishing governance frameworks and leading cross-functional teams within large transformation programs.
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Demonstrated ability to manage program-level budgets, reporting, and benefits realisation.
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Desirable criteria
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Experience working within government or other highly regulated industries.
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Prince2, PMP, or equivalent project management certification.
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SAP SuccessFactors certification or other relevant HRIS certifications.
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Skills and experience
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Extensive experience delivering enterprise-scale business transformation programs.
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Strong leadership skills with experience managing senior project managers and multidisciplinary delivery teams.
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Exceptional stakeholder engagement and communication skills, with the ability to influence senior executives and navigate complex organisational environments.
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Demonstrated strategic thinking and sound decision-making skills.
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Strong governance, risk management, and reporting capability.
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Excellent written and verbal communication skills.
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Ability to commence within the required timeframe.
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Benefits
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Opportunity to lead a major enterprise-wide digital transformation program.
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Work within a large and complex workplace delivering strategic workforce and payroll capabilities.
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High-profile leadership role with significant executive engagement and influence.
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Collaborative environment with multiple business and technology stakeholders.
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Contact Details
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For a confidential chat, please contact Mur on ************or via email at ****** and we would be more than happy to provide you with additional information and assist in the application process.

📌 Program Delivery Lead (Queensland)
🏢 Exclaim IT
📍 Queensland