Job Description
About The Opportunity
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At Sekisui House, we believe our customers are investing in an experience, not just a product. We craft this experience through every single interaction, detail, and moment of care.
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We are seeking an exceptional Customer Care Consultant to manage the end-to-end customer support and service workflow for our premium Apartment & Mixed-Use Developments. In this role, you will guide our clients through their entire journey—from the initial exchange of contracts, through construction and settlement, and into the post-settlement phase.
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If you are passionate about going above and beyond to transform standard interactions into memorable experiences, we want to hear from you.
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Key Responsibilities
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End-to-End Relationship Management: Act as the primary, proactive contact for clients from contract exchange through to post-settlement, ensuring they feel valued at every step.
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Proactive Communication: Deliver high-quality, regular, and accurate written and verbal updates regarding construction progress and milestones.
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Issue Resolution: Professionally address, track, and resolve any client issues in an effective, timely, and proactive manner.
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Cross-Functional Collaboration: Serve as the vital conduit between sales, marketing, drafting, construction, service, finance, and the customer.
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On-Site Inspections & Handover: Coordinate and exceptionally deliver necessary on-site inspections, including the final handover at settlement.
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Data Integrity: Maintain accurate, up-to-date client and job records within our industry IT platforms (Settld and Property Base).
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What You Bring
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Industry Experience: Minimum 5 years of customer relations experience specifically within the home building or property development industry.
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Domain Knowledge: A sound understanding of off-the-plan current apartment purchasing, construction processes,
settlement/handover
protocols, and Contracts for Sale.
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Relationship Building: Exceptional ability to build rapport, anticipate client needs, and create genuine experiences that foster long-term loyalty and referrals.
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Tech Savvy: Previous experience with CRM systems (Settld and Property Base are highly desirable; Click Home is beneficial) alongside high attention to detail for data processing.
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Professional Attributes: Excellent business writing and report presentation skills, immaculate presentation, and a collaborative yet autonomous "can-do" work ethic.
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Compliance: A current driver's licence and Australian Permanent Residency are required.
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What We Offer
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The opportunity to work with a globally recognised developer committed to sustainability and quality.
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A supportive, dynamic team environment where your dedication to service excellence is celebrated.
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A role where you can truly take ownership of the client journey and make a lasting impact.
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📌 Customer Care Consultant (New South Wales)
🏢 Sekisui House Australia
📍 New South Wales