Assistly is seeking an experienced Level 2 Support Coordinator to join our team in Braybrook, VIC ****.This is a contract position supporting NDIS participants to understand and implement their plans, connect with appropriate services, coordinate multiple providers and work towards their individual goals.The successful candidate will already have practical NDIS Support Coordination experience and be confident managing a participant caseload independently.Previous experience working as an NDIS Support Coordinator is mandatory.Key responsibilitiesIndependently manage a Level 2 Support Coordination caseloadSupport participants to understand and implement their NDIS plansCoordinate allied health professionals, service providers, family members, nominees and mainstream servicesSource appropriate providers based on participant needs, preferences and goalsMonitor participant budgets, funding utilisation and service agreementsIdentify and resolve service gaps, provider breakdowns and funding concernsMaintain regular communication with participants and relevant stakeholdersPrepare supporting evidence and documentation for plan reassessments and reviewsCommunicate effectively with the NDIA, plan managers and other stakeholdersMaintain accurate, timely and compliant case notes and participant recordsMonitor participant progress towards their NDIS goalsIdentify and escal... safeguarding, funding or service delivery risksAttend case conferences and stakeholder meetings where requiredAdvocate for participants within the scope of Support CoordinationMaintain professional boundaries, confidentiality and participant choice and controlContribute to continuous improvement and high-quality Support Coordination practices within AssistlyMust be able to demonstrateIndependently manage a standard Level 2 Support Coordination caseload end-to-endCoordinate allied health, providers,



family/nominees and mainstream servicesResolve service gaps, budget issues and provider breakdownsPrepare plan review evidence and supporting documentationCommunicate effectively with the NDIAMaintain strong case notes and documentationMonitor participant funding and service utilisationWork independently with minimal supervisionWhat we're looking forPrevious NDIS Support Coordination experience is essentialStrong practical knowledge of the NDIS and Support CoordinationDemonstrated experience independently managing NDIS participantsStrong understanding of NDIS plans, budgets and funded supportsExperience coordinating multiple providers and stakeholdersExcellent organisational and time-management skillsStrong written and verbal communication skillsHigh-quality case note and documentation skillsStrong problem-solving skills and ability to manage service or funding issuesAbility to work independently while contributing to a team environmentProfessional, participant-centred approachConfidence communicating with participants, families, nominees, providers, allied health professionals, plan managers and the NDIACurrent NDIS Worker Screening CheckWorking With Children Check where applicableCurrent valid driver's licence and reliable transportWhat we offerAt Assistly, you will have the opportunity to join a growing NDIS organisation focused on delivering high-quality, participant-centred Support Coordination.We offer:Competitive contractor remuneration based on experience and demonstrated capabilityOpportunities for career development and progressionSupport from an experienced and collaborative teamOpportunity to manage and develop your own participant caseloadA professional environment focused on participant outcomes and quality service deliveryIf you are an experienced Support Coordinator who can confidently manage participants independently and deliver strong outcomes, we would like to hear from you.
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📌 Level 2 Support Coordinator (Melbourne)
🏢 Assistly
📍 Melbourne