Primary DetailsTime Type: Full timeWorker Type: EmployeeRole HighlightsLocation: Newcastle or Sydney preferred, with flexibility across other QBE Australia office locationsType: 12-month fixed term contract, full-time hoursLead the future of learning and capability across AUSPAC Claims, driving large-scale transformation and innovationHappy to talk flexible workingThe OpportunityAre you curious enough to ask "what if?" brave enough to try something new, and practical enough to turn ideas into meaningful outcomes?
As the Claims Learning Design & Delivery Manager, you'll lead a team of talented learning professionals while partnering with business leaders across QBE's AUSPAC Claims Division to identify capability needs, solve real problems and build learning experiences that make a difference.
We're in the middle of a significant period of change, with multiple capability uplift programs underway and a genuine chance to rethink how learning is designed, delivered and experienced.
You'll play a key role in modernising learning approaches and ensuring our people have learning solutions that stick to help them succeed now and into the future.
This is a chance to challenge traditional approaches, embrace AI and digital innovation, test new ideas and help create a learning experience that's fit for the future.
If you've ever found yourself saying "there has to be a better way", this might just be the role for you.About QBEAt QBE, we get to the heart of what matters for our customers.
And we do it all with a human touch.We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact.
It's an exciting time.
We're building momentum towards our vision to become the most consistent and innovative risk partner.What if you could have a positive impact – at work and in the world?
As part of the QBE team,



you'll get to spend every day working with people who are passionate, talented and kind.Your recent roleOur awesome team is made up of curious thinkers, problem-solvers and people who genuinely care about making a difference.
We love challenging the status quo, trying new things and having a bit of fun along the way.
As the Claims Learning Design & Delivery Manager, you'll lead our Learning function and play a key role in delivering the Learning outcomes within our Claims Capability strategy.
You'll lead a talented team, partner with senior stakeholders across Claims and QBE, and help shape how we build capability for the future.In this impactful and diverse role, you will:Lead the Learning agenda across AUSPAC Claims, ensuring learning outcomes support our Capability strategy and business prioritiesPartner with stakeholders across Claims and the broader QBE Group to identify capability opportunities and translate them into meaningful learning solutionsLead and developing a high-performing team of Learning Designers and a Learning Delivery Lead, creating an environment where people can grow, innovate and do their best workChallenge traditional approaches to learning through contemporary, scalable and engaging solutions, including digital and AI-enabled learning experiencesMeasure what matters, establishing clear success measures and using insights, feedback and performance data to continuously improve learning effectiveness and business impactAbout YouWe're looking for someone who gets energised by possibility.
You love solving problems, challenging thinking and finding better ways to do things.




You're equally comfortable shaping strategy with senior leaders as you are supporting your team to turn ideas into reality, in a complex and evolving business environment.Proven leadership experience with the ability to develop, inspire and lead high-performing teams through periods of change, growth and transformationExperience in Learning, Capability, Organisational Development or a related discipline, with a strong ability to connect capability initiatives to business outcomesStrong influencing and stakeholder management skills, with a track record of bringing people on the journey and building commitment to new ideas and ways of workingA strategic mindset, with the ability to balance long‐term thinking with practical execution and deliveryCuriosity and courage to challenge traditional approaches, embrace innovation and explore opportunities through AI, digital and emerging technologiesA passion for creating environments where people thrive, ideas are tested, and learning drives meaningful performance outcomesBenefits'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balanceFree holistic wellbeing coaching, nutritional, confidential counselling, financial and legal adviceLife Leave, supporting the life events we all experience, leaving your annual leave for restAwards & Recognition**** Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program**** Most Inclusive Workplace at the Australian HR Institute (AHRI) AwardsRanked in the top ten in the AAGE Top Graduate Employers **** for medium sized program as voted by graduatesApplication Close Date: 03/09/2026 11:59 PMEqual Employment OpportunityQBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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📌 Claims Learning Design And Delivery Manager (Tasmania)
🏢 Qbe Insurance
📍 Tasmania