At Able Foods, we believe that everyone deserves the right to a life of independence and joy, and we know how important food is in delivering that.This means that older Australians, Australians with disabilities, and the care network that supports them have a food partner who always keeps their needs front of mind in every decision.
Our dedicated team understands what it means to create meals that cater to our client's unique needs.
Through years of experience, we also know how to best manage both NDIS (National Disability Insurance Scheme) and SAH (Support At Home) processes.Our menu is specially designed with nutrition guidelines that don't sacrifice great taste, and our services are delivered with genuine care from a team who are experts in the NDIS and aged care landscape.It's our mission to enable healthier, happier and more independent lives for each and every ability.
At Able Foods, our culture is the heart and soul of who we are and what we do.
We pride ourselves in fostering a positive, supportive, and inclusive workplace where every team member is valued.
By working together and supporting one another, we can achieve greatness and make a lasting impact.
At Able Foods, we make food with purpose.The RoleAs a Client Engagement Specialist, you will be part of a collaborative and vibrant team that engages with participants of the NDIS and SAH, their families and support circles to access healthy meals in line with their goals.
You will guide them through the onboarding process before they can start receiving Able Foods products,



and support them renewing services and navigating the NDIS and SAH funding requirements.You will ultimately be assisting our clients in taking control of their health through specialised,ResponsibilitiesNurture relationships and build rapport with key external stakeholders to generate referrals for NDIS and SAH participantsSupport NDIS and SAH participants, their families and key stakeholders throughout the onboarding and renewal process.
This involves various communication touch points - inbound & outbound phone calls, emails and SMS.Coordinate with various stakeholders to support participants in using their NDIS/SAH funding for healthy, home-delivered mealsKeep detailed and accurate records of all correspondence and client relationships to provide a seamless experience for our clientsHit your numbers:Work collaboratively with your peers to hit team and wider business targetsContinuously develop your skills and improve the way we do business:Continuously strive for improvementCultivate a team dynamic where everyone is supported and striving for excellenceChallenge the status quo, and speak up when you see opportunities to improve the way the business works for our clients' experience and servicesAbout YouEssential skills & attributesExceptional people skills and empathy,



with an ability to build strong relationships with people from a variety of backgroundsAbility and drive to hit and exceed targetsGreat communication skills (written and verbal) and a high level of attention to detailConfidence in making outbound calls to stakeholdersExcellent organisation and time management skillsAbility to work independently and as part of a small teamA positive approach to the challenges of a high-growth businessCommitment to Able Foods' values;Equitable accessContinuous connection to the communityIndependence, choice and controlImprovement and innovationInclusive and healthy workplacePrevious experience in a sales or customer service positionKnowledge of the NDIS or aged care sectorsBackground in nutritionQualifications and CertificationsThis is considered a 'risk assessed' role and requires an NDIS Worker Screening Check (NDISWSC).
What Able Foods offers youRegular social engagements courtesy of our Smile Squad (the "fun" committee)Complimentary lunch at the office, plus a generous employee discount on Able Foods' mealsCommitment to supporting your mental health, including access to our Employee Assistance ProgramFor-purpose empowerment - confidence that your work is having a positive impact on the world and serving an important mission as part of a creative, friendly and collaborative teamPersonal growth - we are on the scale-up journey, so you'll be challenged with exceptional opportunities for growth.
You'll be well supported by experienced peers and leaders frommajor corporations and startupsYou'll enjoy flexible working arrangements, including working from our pet-friendly office at Surry Hills HQ (and get assistance with home office set-up).
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📌 Customer Onboarding & Renewal Specialist (New South Wales)
🏢 Able Foods
📍 New South Wales