Your recent company Hays are pleased to partner with a dedicated State Government department who provide high-quality maintenance support to customers and stakeholders across Queensland.
Your new role: Working within the Maintenance Response Team, your main duties will include responding to customer enquiries, coordinating maintenance requests, and providing efficient administrative support in a high-volume environment.Key ResponsibilitiesAnswer incoming calls and respond to customer enquiriesProvide exceptional customer service to internal and external stakeholdersUpdate records and information systems accurately and efficientlyPrepare and maintain documents, reports, and correspondenceManage maintenance requests and support operational workflowsMeet performance targets and KPIs within a fast-paced team environmentUtilise strong interpersonal skills to resolve issues, negotiate outcomes, and de-escalate challenging situations where requiredUndertake general administrative duties as neededWhat you'll need to succeedPrevious experience in a customer service, call centre, or administration roleStrong proficiency across the Microsoft Office Suite, including Outlook,
Word & Excel (moderate level required)Excellent time management and organisational skillsHigh attention to detail and accuracyAbility to work effectively under pressure and manage competing prioritiesStrong problem-solving skills and the ability to think outside the boxAbility to learn quickly and work independently following onboarding and trainingPrevious experience in a maintenance, trades, facilities, or property environmentKnowledge of maintenance processes and terminologyWhat you'll get in returnCompetitive pay rate of $***** per hour + SuperFull-time hours, Monday to Friday with no weekend workOpportunity to gain experience within a respected government organisationSupportive team environmentExposure to a fast-paced, customer-focused operational environmentPotential contract extension beyond the initial engagement periodConvenient Townsville locationThe chance to develop your administration, customer service, and stakeholder engagement skills within a large, professional workplace
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