Karista is a free, independent service that connects carers and clients with local services, therapies and home care support based on individual needs.
More than just a directory, Karista provides personalised assistance through dedicated Client Service Managers who help identify needs, match clients with suitable providers and ease the administrative process.
Our platform supports a wide range of funding types, including NDIS, aged care, private spending and more.
With a simple Search, Compare, Select and Review website process, Karista is designed to provide fast and stress-free access to quality care options.
Our mission is to empower individuals to find the best support suited to their unique circumstances.
Role Description
Karista is looking for a highly organised and customer-focused Client Service Specialist to join our growing team in Cremorne.
In this role, you will support clients seeking disability services through the Karista platform.
You will engage with clients via phone, LiveChat and other channels to understand their needs, guide them through the process and ensure they are connected with the right providers.
This role combines customer care, problem solving and operational coordination in a fast-paced environment where your work directly improves outcomes for clients and providers.
full-time position, working 38 hours per week across Wednesday to Sunday.
The role is based in our Cremorne office five days per week.
Key Responsibilities
Client Support
Respond to phone and other customer enquiries efficiently and professionally




Understand client needs and guide them through the Karista process
Translate complex information into clear, simple language for clients
Customer Experience
Deliver high-quality customer care with empathy and professionalism
Ensure timely follow-up and resolution of client requests
Maintain strong communication with clients, providers and the internal team
Operational Coordination
Manage and prioritise daily client requests and case workload
Ensure accurate documentation and use of CRM and client management systems
Proactively plan and organise your workflow to ensure timely completion of tasks
Actively contribute to a high-performing and collaborative team setting
Share insights and feedback to improve customer outcomes and processes
Support team members where needed to ensure client needs are met
Minimum 2–3 years of experience in customer service, client care or sales
Availability to work 38 hours per week, Wednesday to Sunday
Ability to work five days per week from our Cremorne office
Excellent organisation and time management skills
Ability to manage multiple tasks in a fast-paced environment
High level of customer care and strong interpersonal skills
Strong attention to accuracy, quality and timelinessExperience using CRM or client management systems
Proficiency in Microsoft Office, including Excel, Word and Outlook
Australian work rights required for this position
Prior experience in the healthcare, disability or aged care sector
Qualifications in healthcare, social services or business
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📌 Customer Service Specialist | Wednesday To Sunday (Victoria)
🏢 Karista
📍 Victoria