Harbour, Refuge and Support Services Family and Domestic Violence [FDV] Refuge Advocates work in a collaborative, client-centred, case management context. They deliver a cohesive service across a 24/7 roster, through robust communication, and by working independently while seeking instruction when required. Their role includes risk assessment, safety planning, support planning and advocacy, for women and children at risk of harm through FDV, as well as practical tasks such as routine errands and basic housekeeping.

Advocates must be able to plan their tasks across a shift, execute them efficiently, and reset priorities when circumstances change.

All Harbour staff commit to our core values of Healing, Advocacy , Resilience, Belonging, Optimism, Upliftment and Responsibility (HARBOUR).

A number of shifts are currently available as a Casual relief :

- Night shift with sleep and awake shift rates 6.15pm to 7.15am
- Day shifts 7am-2pm
- 11am to 6.30pm

You must be able to work a variety of shifts.

About You

You must be both ‘people person’ and task manager. Able to balance empathy and support, with the ability to hold people accountable, and take charge in a crisis. You need to be flexible, and calm under pressure, with a strong understanding of FDV and trauma. We take a non judgemental approach to our clients. Maintaining consistent high quality service is crucial. This comes from being a great communicator and trustworthy operator who is willing to learn and practice continual improvement.

Selection Criteria

- Ability to work with women or people in crisis, with a focus on family and domestic violence
- Understanding of, and ability to assess and respond to,



risk and safety issues in the context of family and domestic violence
- Understanding cross cultural issues, and skills to work with women from all backgrounds in a culturally sensitive and appropriate manner
- Ability to work within a collaborative case management context, and support an effective team culture
- Ability to work independently (within the scope of the role as defined in the , policies and procedures) to make decisions, problem solve, and manage time and tasks
- Demonstrated ability to deal with challenging behaviours
- Demonstrated ability to maintain personal and professional boundaries and confidentiality
- Ability to demonstrate commitment to organisational Values, Vision and Mission in day to day work
- Effective written and verbal communication skills
- Demonstrated IT skills including MS Office suite

Qualifications:

- Certificate IV in Community Services or similar.
- Experience in mental health, trauma, crisis services is desirable.
- Current National Police Clearance Certificate and Working with Children Check
- Current WA ‘C’ Class Drivers License
- Current Senior First Aid Certificate

To Apply

1. Potential candidates with the qualifications listed above should contact the Crisis Accommodation Manager between 0830am and 4.30pm (Monday to Friday) on 9791 2004 to enquire about the role.
2. Applicants who meet the criteria to submit a covering letter outlining their suitability for the role and a current resume to [email protected] by Friday 11th September 2026.
3. A may be obtained by request to [email protected].
4. Applicants must demonstrate the right to live and work in Australia.

📌 Casual Family and Domestic Violence Advocate (Bunbury)
🏢 South West Refuge
📍 Bunbury