Every memorable stay starts long before a guest arrives.

It starts with the first phone call.

The first enquiry.

The confidence that someone genuinely cares about getting every detail right.
The best hospitality teams understand this. Excellent service doesn't begin when a guest walks through the door or takes their seat. It's built from the very first interaction.

That's exactly what's being created here.

Behind the scenes, respected hospitality leaders and acclaimed culinary professionals whose careers have been shaped in some of Australia's most celebrated hatted restaurants and internationally recognised luxury venues have come together with one shared ambition.

To create a place guests will never forget, and a workplace hospitality professionals will be proud to call home.

About the Venue

Set within one of New South Wales' most picturesque pockets, this intimate luxury retreat has been thoughtfully designed to feel completely removed from the pace of everyday life. Surrounded by nature and inspired by the character of its surroundings, it's a place where guests can slow down, reconnect and immerse themselves in exceptional food, wine and genuine hospitality. Every part of the experience has been created with purpose, from beautifully considered guest spaces through to intimate dining experiences, creating a destination guests return to for the experience, not simply the occasion.

That same level of care extends well beyond the restaurant.

Every reservation and every guest enquiry is an opportunity to create confidence, excitement and anticipation long before guests arrive. This role is about far more than managing bookings. It's about setting the tone for everything that follows.





We're now looking for a Reservations Manager who wants to help shape that experience from the very beginning.

The Opportunity

If you've reached a point in your career where you're looking for more than simply another reservations role, this could be the opportunity you've been waiting for.

This isn't about answering phones or processing bookings.

It's about creating the guest journey before guests even arrive.

Working alongside an accomplished leadership team, you'll oversee the reservations function, ensuring every enquiry is handled with warmth, professionalism and genuine care while helping create an exceptional first impression for every guest.

You'll help establish the systems, standards and service philosophy that will define the guest experience from opening day.

Whether a guest is planning a milestone celebration, a long lunch with friends or an unforgettable dining experience, you'll ensure every interaction feels effortless, personal and memorable.

Who We're Looking For

You're probably already working within a luxury hotel, premium restaurant, boutique hospitality venue or high end guest experience environment where personalised service is simply expected.

You understand that reservations is never just administration. It's about building relationships. Creating trust. Listening carefully. Finding solutions. Making guests feel valued before they've even arrived.





You're naturally organised, calm under pressure and thrive in an environment where attention to detail matters.

You enjoy working collaboratively, take pride in creating seamless guest experiences and understand that it's often the smallest touches that leave the biggest impression.

Experience with premium reservations platforms will be highly regarded. More importantly, you're someone who communicates with warmth, professionalism and confidence, making every guest feel genuinely looked after from the very first interaction.

Most importantly, you're looking for the opportunity to be part of something from day one.

What You'll Be Doing

- Lead the reservations function from opening day
- Manage guest enquiries across phone, email and online booking platforms
- Deliver personalised service that reflects premium hospitality standards
- Coordinate closely with Restaurant and Leadership teams to ensure a seamless guest experience
- Establish reservations procedures and service standards ahead of opening
- Maximise bookings while protecting the guest experience
- Build lasting relationships with returning guests and VIP clientele
- Support the successful opening of one of Australia's most exciting new hospitality destinations

What's In It For You

- Salary Up to $100,000 + Super
- Work alongside respected hospitality leaders and acclaimed culinary professionals
- Be part of the opening leadership team
- The opportunity to help shape every guest's journey from the very first interaction
- A supportive leadership team that values collaboration, professionalism and genuine hospitality
- The chance to help build a destination that guests will return to for years to come

📌 Reservations Manager | to $100KS | Premium Dining | Central Coast (Hunter Region)
🏢 Placed Recruitment
📍 Hunter Region