This is a Senior Advisor Data Governance role with NSW Department of Customer Service based in Sydney, NSW, AU
== NSW Department of Customer Service ==

Role Seniority - senior

More about the Senior Advisor Data Governance role at NSW Department of Customer Service

Senior Advisor - Data Governance Building Commission Data Governance & Projects Clerk Grade: 9/10 Employment Type: Ongoing Location: Parramatta (hybrid arrangement, with in-office presence required) This role sits within the NSW Building Commission Division in the Data, Intelligence & Analytics unit.

About the team The Data, Intelligence & Analytics Unit is a dynamic and specialist team, committed to a proactive approach in supporting regulatory oversight and enforcement actions. It excels in delivering tactical, operational, and strategic intelligence support, harnessing advanced analytics capabilities to leverage one of Australia's largest regulatory data holdings. Through the synthesis of both internal and external data sources, the unit provides comprehensive information, analytics and intelligence products aimed at identifying and mitigating regulatory risks and unlawful activities in the NSW building and construction sector. The Senior Advisor, Data Governance is tasked with overseeing the commission’s data governance strategies, policies and activities. This role involves crafting and upholding a data governance model to suit varying management needs across the commission. The role is also heavily involved in the lawful and timely dissemination of complete and accurate data, through fit-for-purpose data and analytics solutions.

A key focus of the role is translating regulatory, legal, and operational requirements into practical data governance, analytics, and platform outcomes – particularly within advanced Azure-based analytics environments. The role demands effective stakeholder engagement to harmonise data governance practices, enhance quality, increase awareness and maturity across the organisation.

Your day-to-day Triaging and governing incoming data requests (internal and external), including validating purpose, lawful basis, data minimisation, sensitivity, and appropriate access conditions before release. Designing and operating data‑sharing workflows with partner agencies, including documenting permitted uses, access conditions, retention requirements, and decision records that support regulatory, enforcement and intelligence activities. Reviewing and approving data inputs and assumptions used in risk models and automated outputs, ensuring data sources, linkage logic and use are defensible for compliance,



investigation and enforcement decisions. Maintaining core governance artefacts, including dataset descriptions, access rules, decision logs, procedures and user guidance to support consistent use of regulatory data assets. Embedding governance checks into analytics delivery, by working with analysts and product owners to ensure governance, privacy and legislative requirements are addressed at design, build and release stages. To be successful in this role you will demonstrate: Applied use of BCNSW regulatory legislation (Home Building Act 1989, Design and Building Practitioners Act 2020, RAB Act 2020), including translating legislative and regulatory requirements into concrete data access rules, sharing conditions, retention controls and governance decisions used in licensing, compliance, investigations and enforcement activities. Hands‑on governance of complex regulatory datasets in Azure, including oversight of data ingestion pipelines, source‑to‑target mappings, metadata management, access controls, data quality checks, retention settings and lifecycle management for analytics and regulatory operational intelligence use. Direct experience embedding data governance into regulatory analytics, operational and tactical intelligence workflows, including defining dataset ownership and stewardship, approving lawful use, documenting assumptions, and ensuring data used in dashboards, risk models and automated outputs is fit‑for‑purpose, auditable and defensible. End‑to‑end management of Qlik Sense dashboard development, including requirements definition, data modelling, governance approvals, build oversight, user acceptance, release and ongoing change control for dashboards supporting licensing and accreditation, compliance monitoring, and investigations and enforcement in the residential construction industry. Proven ability to work with operational business areas (licensing, compliance, investigations and intelligence) to convert operational and regulatory needs into clearly documented and implementable data governance and dashboard deliverables, including specifications, access rules, decision records and user guidance. What we need from you

An up-to-date CV (no more than 5 pages)



and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role. For recruitment related queries please contact, Afrah Saied on [email protected] Salary Grade 09/10, with the base salary for this role starting at 129,464 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via [email protected]. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Thursday, 07 May 2026 (09:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning recent things all the time and the NSW Department of Customer Service team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

- Triaging data requests
- Designing data-sharing workflows
- ️ Maintaining governance artefacts

Key Strengths

- Data governance
- Stakeholder engagement
- ☁️ Azure analytics
- Qlik Sense dashboard development
- Regulatory legislation knowledge
- ✅ Data quality assurance

A Final Note: This is a role with NSW Department of Customer Service not with Hatch.

📌 Senior Advisor Data Governance (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney