This is a Senior Project Officer role with NSW Department of Customer Service based in Sydney, NSW, AU
== NSW Department of Customer Service ==

Role Seniority - senior

More about the Senior Project Officer role at NSW Department of Customer Service

Senior Project Officer Grade NSW Building Commission - Building Compliance Grade: Clerk Grade 09/10 Employment: Temporary Opportunity until 31 March 2027 (with potential to be considered for ongoing roles in the future) Location: McKell or Parramatta (3 days in office) We are seeking a Senior Project Officer to join the Project Intervene team to support the delivery of undertakings to fix serious defects in occupied residential buildings. This is an opportunity to see how the regulator is using a different approach to get a positive outcome for owners of residential apartment buildings. https://www.nsw.gov.au/departments-and-agencies/building-commission/project-intervene You will be capable, dedicated professional, looking to join a fast-paced and results-driven environment. You will have the ability to manage competing priorities, working with multiple stakeholders to ensure the delivery of quality outcomes for owners within tight timeframes. We are looking for an individual who possesses: Exceptional project management capability and experience, including experience delivering complex projects in structured governance setting, establishing project reporting and monitoring Proven ability to balance competing priorities and maintain focus on quality, budget and schedule Experience in leading, developing and managing people in the context of project and/or program delivery, influencing without direct authority and aligning work to common outcomes.



Strong communication skills and demonstrated ability to liaise and negotiate with a range of stakeholders, including developers, owners corporations and undertaking managers and manage sensitive issues within agreed timeframes. Sound analytical and problem-solving skills. What we need from you

An up-to-date CV (no more than 5 pages) and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role. For role related queries please contact Program Manager, Yolande via [email protected] For recruitment related queries please contact, Afrah Saied via [email protected] Salary Grade 09/10, with the base salary for this role starting at 129,464 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via [email protected]. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Thursday, 07 May 2026 (09:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS)



gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

- ️ Supporting project delivery
- ⏳ Managing competing priorities
- Establishing project governance

Key Strengths

- Project management capability
- Stakeholder communication
- Analytical and problem-solving skills
- Leadership experience

A Final Note: This is a role with NSW Department of Customer Service not with Hatch.

📌 Senior Project Officer (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney