This is a Technical Advisor role with NSW Department of Customer Service based in Lithgow, NSW, AU
== NSW Department of Customer Service ==

Role Seniority - mid level

More about the Technical Advisor role at NSW Department of Customer Service

Technical Advisor Clerk Grade: 7/8 – Technical Advisor Employment Type: Ongoing, Full-time Hybrid vs In-office requirements – Hybrid Working – 3 days in office at either 4PSQ, Wollongong, Mann St Gosford or Maitland This role sits within the Duties & Grants Division in the Duties & Grants Technical Assurance Team

About the team The Duties and Grants unit is responsible for the administration of Grants and state tax legislation. We undertake duty assessments, enquiries, revenue collection and provide frontline services to the public and legal professionals alike. The Duties & Grants Technical Assurance team are responsible for providing support and assistance with legislation interpretation to internal stakeholders by way of technical support sessions and answering phone and email enquiries regarding complex duty applications. The team are also responsible for audit/QA checking of complex duty assessments of which the results dictate what training and further support will be provided to frontline assessors. The team are then responsible for creating and delivering that training to increase assessor knowledge and ensure accuracy in duty assessments is achieved. The team acts as a liaison between Revenue NSW Technical Advisory Branch and Duties & Grants assessors. Your day-to-day Conduct audit/QA checks to ensure compliance with State Tax Legislation and ensure the correct duty has been assessed on complex transactions. Provide technical/legislation support via 1:1 sessions, phone, email & duty applications. Assist with identification of training gaps in assessor knowledge and then lead case discussion sessions with a group of assessors. Buddy up and mentor 5/6 technical team members to assist with knowledge sharing and team development. Review and maintain knowledge management articles for Duties & Grants. Be a subject matter expert for various Duties & Grants projects to provide input from a technical/legislation perspective. To be successful in this role you will demonstrate:



Extensive experience in interpreting/analysing legislation and providing advice/support to internal stakeholders in applying this to complex transactions. Ability to develop and deliver training to internal stakeholders on complex sections of the Duties Act 1997. Excellent communication skills and the ability to explain and support decisions regarding complex legislation in an easy-to-understand manner. Excellent problem-solving skills and the ability to research and collaborate to find solutions. Commitment to Customer Service. You have a customer focused mindset and strive to put the customer at the forefront of everything you do. Working at DCS 35-hour working week, with opportunities for flex leave where additional hours are worked Revenue NSW is proud of our diverse and regional teams. We welcome adaptable, hybrid working arrangements with your office location at one of our many Revenue NSW working locations https://www.nsw.gov.au/departments-and-agencies/customer-service/dcs-building-access (subject to approval and availability) Learning tools are available for ongoing professional development Health and wellbeing programs Who we are By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way. DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people. From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better. Salary Grade 7/8, with the base salary for this role starting at 113,574 base plus superannuation Click Here to access the Role Description.



For enquiries relating to recruitment please contact Neha Bajaj via [email protected]. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Friday, 1 May 2026 at 10:59 AM Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

- Conducting audit/QA checks
- Providing technical support
- ‍ Leading training sessions

Key Strengths

- Legislation interpretation
- Training development
- ️ Communication skills
- Problem-solving
- Customer service mindset
- Knowledge management

A Final Note: This is a role with NSW Department of Customer Service not with Hatch.

📌 Technical Advisor (Lithgow)
🏢 NSW Department of Customer Service
📍 Lithgow