This is a Business Operations Coordinator role with NSW Department of Customer Service based in Sydney, NSW, AU
== NSW Department of Customer Service ==

Role Seniority - mid level

More about the Business Operations Coordinator role at NSW Department of Customer Service

Network Services and Operations Officer

Grade: 7/8 Salary range: $113,574-$125,720 + superannuation and leave loading Duration: temporary full time role for up to 11 months Location: Hybrid with an in-office requirement 2 days a week in Sydney, McKell. This may be subject to change in line with DCS workplace policies Enable a high‑performing, compliant and well‑coordinated Technology Operations Environment. We are seeking a proactive and organised professional to support the TechOps group by ensuring strong governance, compliance and operational coordination across a range of business‑as‑usual and continuous improvement activities. About the team

This role sits within the Technology Operations team in the NSW Telco Authority.

This position supports the delivery of operational telecommunications services by strengthening governance, improving processes, and ensuring adherence to regulatory and organisational requirements. It works closely with stakeholders across the business to support coordination, reporting, and capability uplift activities that underpin service delivery, as well as delivering vendor and contract governance to ensure agreed performance, compliance, and risk outcomes are met.

Your responsibilities will include Supporting records management and compliance activities, ensuring TechOps operates in line with regulatory and organisational requirements Delivering vendor and contract governance to ensure agreed performance, compliance, and risk outcomes are met Providing secretariat support to governance forums, including coordination of meetings, preparation of materials and tracking of actions and outcomes Coordinating training and capability uplift activities, including managing approvals and promoting access to development opportunities Supporting the delivery of business‑as‑usual operational activities, ensuring effective coordination and responsiveness to ad hoc requests Maintaining and improving processes, procedures and documentation to enhance operational efficiency and consistency Contributing to continuous improvement initiatives, identifying opportunities to uplift practices and introduce new approaches Supporting collaboration across the team by organising and maintaining engagement and communication opportunities For more information on the role and its accountabilities,



click here to view the role description.

To be successful in this role you will have Experience supporting governance, coordination or operational functions within a complex environment Strong understanding of records management, compliance or administrative governance frameworks Demonstrated ability to provide secretariat or coordination support, including preparing documentation and tracking actions Strong organisational skills with the ability to manage multiple priorities and respond to emerging requests Well‑developed written and communication skills, with the ability to produce clear, structured documentation Desirable: Background in vendor and contract oversight Experience in technology, telecommunications or operational environments Exposure to continuous improvement or process uplift activities Familiarity with government governance and compliance frameworks This role may require additional enhanced security vetting.

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other versatile arrangements.

We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people.



We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority Salary Grade 7/8, with the base salary for this role starting at 113,574 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Fiona Glover via [email protected]. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies. Closing Date: 9:59am Tuesday 2nd June Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected]. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

- Supporting records management
- Delivering vendor governance
- Coordinating training activities

Key Strengths

- Governance support
- Records management
- ️ Organisational skills
- Vendor oversight
- Technology experience
- Continuous improvement

A Final Note: This is a role with NSW Department of Customer Service not with Hatch.

📌 Business Operations Coordinator (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney