Independent Living Specialists (ILS) is one of the largest healthcare equipment providers in Australia. With 60 retail stores, 15 warehouses and 600+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer service across retail, home care, hospital and pressure care, and configured mobility.

A unique opportunity exists for a Full-time Retail Showroom Assistant at our Warners Bay Showroom. You will have a customer-centric mindset, because at ILS we are all about the customer! You will be a self-motivated, creative thinker, and seek out new opportunities.

This is a full-time role, with a real work/life balance - Monday to Friday 8:00 am - 4:00 pm

Your "New" Day to Day:

- Opening and closing the showroom and balancing transactions

- Preparing reports and review sales data, open orders and open quotes

- Actively seeking new clients, contracts and marketing opportunities

- Attending to incoming customers, assisting them with their questions and being able to convey the range of services that are available from ILS

- Answer customer calls and emails to resolve issues in a timely and effective manner

- Providing information to customers about our products from physiotherapy items to mobility scooters, recliner lift chairs through to our range of home care beds, home oxygen therapy and more…

- Processing quotes, orders and hire contracts efficiently

- Driving process efficiency and striving for continual improvement

- Being the face of ILS in the local community and driving relationships with customers and other local businesses





- Following and managing all WHS requirements at a showroom level.

About You:

- You may have a strong Retail background and want to apply your skills in the Allied Health industry.

- You may have studied or worked in Occupational Therapy, Physiotherapy, Pharmacy or Nursing and are looking for a position where you can adapt your knowledge.

- You will be keen to go above and beyond to interact with your community and increase store exposure

- You will have a customer-centric mindset, because at ILS we are all about the customer!

- You will be well presented, professional and courteous

- You will have fantastic interpersonal skills and love connecting with people from all walks of life

- Have a genuine desire to help others with your knowledge and abilities.

- You will have second to none administration skills, including the ability to prioritize your time

- You may have SAP experience, which is not required but is highly valued.

- You will be a self-motivated, creative thinker, able to problem solve and seek out new opportunities

What's In It For You:

- Job security

- A permanent full-time role.

- Competitive base salary.

- Paid Parental Leave.

- A paid day off for your Birthday each year!

- Skilled and supportive team environment

- Ongoing extensive training and coaching

- Employee benefits and rewards.

- Work/life balance.

ILS is an NDIS Provider and therefore all ILS Employees are required to provide Right to Work in Australia. This role will require you to hold a NDIS Worker Screening Check.

To find out more about ILS please go to https://ilsau.com.au/working-at-ils

📌 Retail Showroom Assistant (Newcastle)
🏢 Independent Living Specialists
📍 Newcastle