Service Delivery Manager / Officer

Tibii – Disability Support Services (Adelaide, SA)

Office-based role with robust team connection and growth potential

Be part of something human. Be part of real change.

At Tibii, we believe disability is not something to be fixed, it is a natural part of human diversity that deserves respect, dignity, and genuine support.

We are looking for dedicated, values-driven, and motivated human beings to join our office-based leadership team as a Service Delivery Manager / Service Delivery Officer.

This role is based in our Perth office, working closely with the local team and the wider Tibii organisation, with full in-person training, ongoing mentoring, and strong day-to-day support.

Is this you?

- Do you enjoy working closely with a team, collaborating face to face, and building strong working relationships?

- Do you care deeply about quality, ethics, and human rights in disability support?

- Do you bring a strong work ethic, accountability, and pride in doing things well?

- Do you want to grow with a company and step into greater responsibility as Tibii expands in Perth?

- Do you enjoy thinking not only about people, but also about how services and systems work?

If this sounds like you, we’d love to hear from you.

About Tibii

Tibii means “For you”.

We provide premium, human-centred disability support services across Western Australia. Our focus is on creating support that is safe, dignified, empowering, and responsive to the real lives of participants and their families.

Our practice is grounded in the Human Rights Model of Disability, which recognises that:

- Disability is a natural part of human diversity

- People with disability have the same rights as everyone else

- Support should enhance dignity, choice, safety, and quality of life

We apply this model not only to participants,



but also to how we lead, train, and support our team.

Learn more about us: https://www.tibii.com.au

Our Values

Everything we do is guided by these values:

Inclusion | Respect | Equity | Trust | Empathy | Positivity | Harmony | Diversity | Human Rights

We are looking for people who live these values in practice.

About the Role

As a Service Delivery Manager, you will work from the office and play a central role in coordinating services, supporting teams, and ensuring high-quality, ethical service delivery.

You will receive:

- Comprehensive in-person training

- Ongoing support, mentoring, and guidance

- Opportunities to grow your skills and responsibilities over time

This role has strong career progression potential for the right person as Tibii continues to grow in Perth.

Key Responsibilities

In this role, you will:

- Build meaningful, ongoing relationships with participants (SIL and in-home) and their families

- Work closely with participants and families to understand goals, needs, and priorities

- Coordinate and oversee personalised support arrangements

- Assemble, guide, and support participant support teams

- Foster a positive, inclusive, and accountable team culture

- Monitor service quality, participant outcomes, and support delivery

- Manage incidents and follow appropriate escalation and reporting processes

- Balance participant choice with safety and dignity of risk

- Maintain accurate records and documentation





- Manage rostering and scheduling for participants under your workload

- Collaborate with allied health professionals and external stakeholders

- Identify opportunities to improve service quality, efficiency, and outcomes

What We’re Looking For

We’re looking for people who combine heart, judgement, and reliability.

You will bring:

- A genuine commitment to human rights–based practice

- Strong communication skills and the ability to build trust

- A strong work ethic and sense of responsibility

- Sound judgement in complex or challenging situations

- Willingness to learn, reflect, and grow

- Organisational skills and attention to detail

Experience & Skills

- Experience in disability services, community services, or a related field is highly regarded

- Leadership, coordination, or case management experience is an advantage

- Business awareness or operational thinking is an advantage, particularly around service delivery, quality, and efficiency

- Relevant qualifications are valued but not essential, potential and values matter to us

Don’t Have Direct Experience? We Still Encourage You to Apply

We believe strong values, commitment, and the right mindset can be just as important as experience.

If you are:

- Motivated to learn

- Comfortable with responsibility

- Interested in growing into future leadership roles

We encourage you to apply and tell us about your potential.

Diversity & Inclusion

Tibii is proud to be an equal opportunity employer.

We strongly encourage applications from:

- People with disability

- Aboriginal and Torres Strait Islander peoples

- Culturally and linguistically diverse communities

- LGBTQIA+ individuals

Your lived experience and perspective are valued and welcomed.

📌 Disability Service Delivery Manager (Adelaide)
🏢 Tibii
📍 Adelaide