About the Role

We are seeking an experienced and proactive Practice Manager to lead the day-to-day operations of a busy and growing Women's Health practice. Working primarily from one location while supporting a second site remotely, you will lead with confidence, oversee patient flow to provide an exceptional patient experience, lead administrative operations, with a focus on growth and sustainability.

Key Responsibilities

• Lead and support the administration and clinical teams
• Co-ordinate and oversee patient flow and clinic operations
• Maximise utilisation of specialist, GP and allied health clinics by optimising appointment availability and reduce unbooked clinic time
• Manage the scheduling, capacity planning and practitioner appointment diaries
• Provide operational oversight for a second location remotely
• Manage and ensure smooth practice workflows
• Oversee Medicare, billing and revenue processes
• Drive quality improvement initiatives and operational excellence
• Maintain strong relationships with referrers, hospitals and allied health providers

Essential Skills & Experience

• Previous Practice Manager or Senior Medical Administration experience
• Strong leadership and people management skills
• Experience in specialist medical practice operations
• Proficiency with Gentu practice management software is highly regarded
• Solid commercial acumen and clinic utilisation experience
• Excellent organisational, communication and problem-solving skills




• Knowledge of Medicare billing and compliance requirements

Key Performance Indicators (KPIs)

Success in this role will be measured through:

- Leadership, engagement and retention of a high-performing administrative team

- Revenue growth through effective billing, Medicare claiming and business performance management

- Optimisation of practitioner schedules, appointment fill rates and capacity management

- Maintenance of compliance, accreditation and clinical governance requirements

- Implementation of operational improvements that increase efficiency, productivity and service quality

- Achievement of clinic utilisation targets across specialist, GP and allied health services

- Delivery of efficient patient flow, minimising wait times and enhancing the patient experience

- Growth in patient volumes, referral pathways and service expansion opportunities

- Achievement of patient satisfaction and service excellence benchmarks

- Effective oversight and performance management of both practice locations, including remote operational support

What We Offer

• Part-time role (4 days per week)
• Leadership opportunity within a respected Women's Health practice
• Supportive and collaborative team culture
• Meaningful work supporting women and families
• Competitive remuneration based on experience

For more information, please visit www.wahinihealth.com or call the team on (07) 5619 3***.

To apply, please send your CV and Cover Letter to *******@wahinihealth.com

📌 Practice Manager (Gold Coast)
🏢 Wahini Health
📍 Gold Coast