- Administration support for the EAD Hotline across a 7‑day roster
- Managing and updating incident information using MAX and other DPIRD databases
- Accurate data entry, record keeping, and information management
- Handling inbound and outbound calls with professionalism
- Following emergency response procedures and instructions precisely
- Working within tight timeframes and high‑pressure situations
- Collaborating effectively within a team while also working independently
- Supporting operational staff with timely and accurate administrative tasks
What You’ll Bring
- Robust computer literacy (Excel + Microsoft suite)
- Ability to learn and navigate incident‑specific databases (MAX)
- Excellent phone manner and interpersonal skills
- High attention to detail and accuracy
- Proven administrative experience
- Ability to remain calm, focused, and reliable in high‑pressure environments
- Call centre experience highly regarded
To Apply:
Email Sarah your resume in WORD and include any time off planned in your email to me: