Reporting to our Reservations Supervisor, your responsibilities will include:
- Handling all incoming reservations enquiries via email or phone, taking opportunities to up-sell hotel services and maximise revenue opportunities
- Providing passionate, knowledgeable and friendly service to external and internal guests
- Ensuring special requests are communicated to relevant Departments to ensure they are actioned appropriately and in a timely manner
- Responding to all reservations emails in a timely manner ensuring that accurate information is recorded in the reservations system