Job Description
We are seeking an experienced and motivated Security Team Leader to oversee security operations at our Darwin Data Centre.
In this critical leadership role, you will manage day-to-day security operations, lead a high-performing frontline security team, and ensure a safe, compliant, and professional environment. You will also act as the primary escalation point for incidents and operational issues, maintaining high service standards and supporting customer-facing operations.
Key Responsibilities
- Lead and manage daily security operations, ensuring consistency, compliance, and professionalism across all shifts
- Provide first-line leadership including performance management and team development
- Act as the primary escalation point for incidents, service requests, and operational issues
- Manage and maintain staff rosters in conjunction with contract security guard provider, including leave planning and short-notice coverage
- Ensure security coverage and operational resilience across the site
- Uphold front-of-house presentation standards,
delivering a professional and customer-focused security service
- Oversee incident management processes, ensuring timely resolution and accurate reporting
- Maintain strong administrative and audit standards, including record keeping and compliance documentation
- Identify and drive continuous improvement in security processes, systems, and service delivery
About You
You are a confident and composed security skilled with strong leadership capability and operational awareness. You thrive in critical infrastructure environments, can manage competing priorities, and understand the importance of customer experience within a secure facility.
We welcome applicants from non-traditional security backgrounds, i.e. facilities, operations, aviation, logistics, customer operations, control room, hospitality leadership, emergency response coordination, or other high-accountability environments.
📌 Customer Service and Security Team Leader (Darwin)
🏢 Nextdc
📍 Darwin