As a Store Manager, you will be responsible for the overall leadership, operational performance, and commercial success of a multi-department retail business. Working closely with a team of Department Managers and Supervisors, you will drive operational excellence, ensure exceptional customer service, and maintain high standards across all areas of the business; including busy kitchens/prep areas.

Key Responsibilities

- Lead, mentor and support a team of Department Managers and Supervisors to achieve operational and financial objectives.
- Oversee the day-to-day operations of multiple departments, ensuring smooth, efficient and compliant business practices.
- Monitor sales performance, labour costs, budgets and key financial metrics to maximise profitability.
- Develop and implement strategies to improve productivity, customer satisfaction and overall business performance.
- Ensure compliance with food safety, workplace health and safety, company policies and relevant legislation.
- Manage training, performance management and succession planning for frontline teams.
- Conduct regular operational audits and implement corrective actions where required.
- Coordinate inventory management, stock control, ordering and waste reduction initiatives.
- Investigate and resolve customer complaints and operational issues in a professional and timely manner
- Collaborate with senior leadership and support departments to implement business initiatives, promotions and operational improvements.
- Foster a positive workplace culture focused on accountability, teamwork, continuous improvement and customer experience.
- Manage maintenance requirements, contractor coordination and asset management to ensure facilities remain safe and operational.
- Lead change management initiatives, including current systems, procedures and operational projects.
- Ensure consistent presentation standards, merchandising and cleanliness across all departments.




- Prepare and manage rosters within approved labour budgets, and review and approve department supervisor rosters to ensure appropriate staffing levels, award compliance and labour cost targets are maintained.

Skills & Experience
- Minimum 2 years’ experience in a Store Manager or Restaurant Manager role within a busy retail, café or hospitality environment.
- Demonstrated experience leading and developing a team of Supervisors and frontline employees.
- Proven ability to manage high-volume operations while maintaining exceptional customer service standards.
- Strong financial acumen, including budgeting, labour cost management and stock control
- Experience with recruitment, performance management and staff development.
- Sound knowledge of workplace health and safety, food safety and compliance requirements.
- Strong leadership, communication and conflict resolution skills.
- Excellent organisational and time management abilities with the capacity to manage multiple priorities.
- Proficient in inventory management, rostering and business management systems.
- Customer-focused with a proactive, solutions-driven approach and the ability to perform effectively under pressure.

Why Join Us?

We are committed to creating an environment where our leaders can thrive. As a Store Manager, you’ll have the opportunity to make a genuine impact on business performance, lead and develop a high-performing team, and contribute to the ongoing success of a dynamic, fast-paced operation.

What We Offer

- Opportunities for career growth and professional development.
- Autonomy to lead your team and drive operational excellence.
- A supportive leadership team that values collaboration and innovation.
- Ongoing training and development opportunities.
- A diverse and fast-paced environment where no two days are the same.
- The opportunity to influence business performance and continuous improvement initiatives.
- A workplace culture built on teamwork, accountability and continuous improvement.

📌 Store Manager (Townsville)
🏢 Ottos Group
📍 Townsville