Job Description

AVANI Living Queens Wharf Residences and are seeking a dedicated Resident Service Agent to join our team on a full time basis.

The primary purpose of this role is to ensure a seamless and exceptional experience for all residents by demonstrating a commitment to service excellence and customer satisfaction. As the first point of contact, the Resident Service Agent will assist with a wide range of requests, from providing building information to addressing inquiries, ensuring all needs are met with professionalism and care.

Key Responsibilities Include:

- Provide exceptional customer service to all residents and guests, ensuring their needs are met promptly and professionally.
- Act as the first point of contact for all resident inquiries, providing accurate information about the building and its amenities.
- Assist with check-in and check-out processes for residents, ensuring smooth transitions and a seamless experience.
- Handle resident requests and concerns efficiently,



aiming for quick resolution and maintaining high levels of satisfaction.
- Maintain knowledge of the local area and services to provide recommendations and directions to residents.
- Manage and coordinate maintenance requests, ensuring timely follow-up and resolution.
- Assist with organising events or activities for residents, enhancing their overall living experience.
- Monitor and manage building security and safety, ensuring all procedures are followed for the protection of residents and guests.
- Collaborate with other team members to ensure that all services and operations are running smoothly and consistently.

Shift Details (subject to change):

- Rotating roster across Monday to Friday
- Shift times scheduled within 8:00am to 6:00pm

Hourly Rates (excluding superannuation):

Monday - Friday: $27.97 per hour
Saturday: $34.96 per hour
Sunday: $41.96 per hour

📌 Resident Service Agent (Brisbane)
🏢 Avani
📍 Brisbane