Job Description

What you’ll be doing

This is an excellent entry-level opportunity for someone with 2+ years of experience who is looking to build a successful career in account management and sales. As a Customer Success Manager you will be responsible for driving customer retention, product adoption, engagement and long-term value across a portfolio of Industry & Leisure customers.

Acting as the primary relationship owner for non-enterprise customers, this role ensures clients receive proactive support, actionable insights and ongoing guidance to maximise the value of their SaaS subscription. Through regular customer engagement, performance reviews, health monitoring and best-practice education, the Customer Success Manager plays a critical role in reducing churn,



increasing customer satisfaction and identifying opportunities for tier optimisation and growth.

Working closely with State Managers, Account Executives, Onboarding and Advertising teams, the Customer Success Manager helps deliver a seamless customer experience throughout the customer lifecycle while supporting broader Industry & Leisure growth objectives.

This role manages a high-volume portfolio and requires robust relationship management, commercial acumen and the ability to deliver impactful customer outcomes through a primarily virtual engagement model

📌 Customer Success Manager (Brisbane)
🏢 Carsales
📍 Brisbane