Service Coordinator & Technical Customer Support

Expert Energy Tasmania | Derwent Park, Hobart | Full-time

Expert Energy Tasmania is looking for an organised, technically minded person to join our office team as the first point of contact for service customers.

This varied front-of-house role combines customer service, administration, job coordination and initial technical support. You’ll help customers explain what is happening with their solar, battery or electrical system, gather the right information, coordinate our field team and keep each job moving through to resolution.

For the right person, there will also be an prospect to assist with sales overflow by responding to warm enquiries, preparing straightforward proposals and helping prospective customers move towards the right solution.

You don’t need to be an electrician, but you do need to be comfortable learning technical systems, asking good questions and turning sometimes unclear customer enquiries into clear actions.

About the role

Your responsibilities will include:

- Answering incoming calls and service enquiries

- Acting as the primary point of contact for service customers

- Gathering photos, system information, fault details and diagnostic information

- Helping identify whether an issue requires remote support, monitoring, a service booking or urgent attendance

- Scheduling technicians and coordinating appointments

- Managing jobs from initial enquiry through to completion

- Keeping customers informed about progress, timing and next steps

- Preparing job information, service documentation and customer reports

- Coordinating product warranty claims with manufacturers and suppliers

- Maintaining accurate customer and job records in our CRM and service systems

- Following up outstanding information, quotes, approvals and completed work

- Working closely with our electricians, installers, management team and suppliers

- Assisting with general office administration when required





Depending on your experience and capabilities, the position may also include:

- Responding to overflow solar, battery, electrical and heating enquiries

- Qualifying prospective customers and understanding their requirements

- Preparing straightforward proposals and pricing

- Explaining suitable products and system options

- Following up warm leads and existing proposals

- Coordinating more complex opportunities with our sales and technical teams

Sales experience is not essential. We are primarily looking for someone who communicates well, understands customer needs and can learn to confidently explain technical products without using a high-pressure sales approach.

About you

You will be well suited to this position if you:

- Communicate clearly and confidently by phone and email

- Are patient and helpful when customers are frustrated or unsure how to describe a problem

- Have strong organisation, scheduling and follow-through skills

- Can manage multiple active jobs without losing track of details

- Are comfortable using CRMs, job-management platforms and other computer systems

- Enjoy learning how technical products and systems work

- Can gather information methodically and explain it clearly

- Take ownership of problems and follow them through to a practical outcome

- Can identify customer needs and recommend appropriate next steps

- Work well independently and as part of a small team

Experience in customer service, service coordination, trades administration, technical support, sales, electrical, solar or a similar industry would be highly regarded.



However, technical curiosity, sound judgement and a willingness to learn are more important than already knowing every product.

About Expert Energy Tasmania

Expert Energy Tasmania is a locally owned electrical and renewable-energy company based in Derwent Park.

Our in-house team delivers residential, commercial and off-grid solar, battery, heating and electrical projects throughout Tasmania. We also provide ongoing technical support, system servicing, warranty assistance and fault diagnosis.

We take on everything from residential service work to technically demanding commercial and remote-energy projects. We value clear communication, quality workmanship and taking responsibility for our customers after installation—not simply completing the job and moving on.

What we offer

- A stable, full time office-based position for the right candidate at the end of probation

- A varied role with genuine responsibility and room to grow

- Training in solar, battery, electrical and energy-management systems

- Support from experienced electricians, technicians and managers

- The opportunity to develop into a highly capable technical service coordinator

- Scope to build sales and quoting responsibilities for the right person

- A friendly, practical and locally based team

- Remuneration based on experience , capability and throughput

How to apply

Please submit your résumé and a short cover letter explaining:

- Your relevant customer service, administration, coordination or sales experience

- Why a technical customer-support role appeals to you

- An example of how you have managed a customer issue or complicated job through to resolution

We are looking for someone who can become a trusted connection between our customers, office team and technicians—and who takes pride in providing clear answers, reliable follow-up and practical solutions.

📌 Admin & Technical Customer Support (Hobart)
🏢 Expert Engergy Tasmania
📍 Hobart