Key Responsibilities

Supporting sales and rankings across all brands and pads, constantly monitoring, tracking and responding

Personally drive sales and deliver exceptional customer service to lead by example
Support the team to ensure KPIs and sales targets are met
Commercial awareness of customer profile, product lines and competitor activity

Build robust working relationships and communicate regularly with Myer store and floor management teams

Work collaboratively with other concessions to ensure the best customer experience
Support the Concession Manager in influencing Myer store, floor and operations management relationships to ensure brands are prioritised and well respected by the entire Myer business

Team support and day-to-day leadership

Support the team in delivering store operations excellence through effective stock management and loss prevention activities
Assist in attracting, engaging and retaining talent, helping build team capability
Support a performance culture through encouraging leadership
Assist with recruitment, induction and training as required




Support coaching and development of team members through regular feedback and performance conversations
Role model APG & Co values to create and consistently build a team experience that encourages learning, ownership and shared success

Deliver exceptional customer experience through on brand teams & product knowledge

Maintain an up-to-date level of product knowledge ensuring you share your passion and insights with your customers and your team
Understand the brand and business strategy and support the team play their part in delivering
Assist in the resolution of customer queries and complaints

Operations, planning and administration

Support the Concession Manager in maintaining an effective store roster that meets customer and team needs
Ensure all business communication is acted upon on time and effectively shared with the team
Support the implementation of new business initiatives
Assist with stock control and management
Loss prevention / theft awareness
Compliance with APG & Co and Myer policies, procedures and processes

📌 APG&Co Sportscraft & JAG - Assistant Concession Manager - MYER Melbourne
🏢 Apg
📍 Melbourne