Description

The Global Senior IT Operations & Service Manager is responsible for leading the global delivery, performance, and continuous improvement of IT operations and technology services across the business. This role ensures that all corporate offices, retail boutiques, distribution centers, and remote teams receive reliable, secure, and high-quality IT services that support the company's global growth.

Leading a globally distributed team and strategic technology partners, the role oversees IT service management, infrastructure operations, end-user computing, service desk, identity and access management, cloud operations, cybersecurity operational readiness, and business continuity. The Global Senior IT Operations & Service Manager is responsible for establishing world-class operational standards, driving service excellence, and ensuring technology remains an enabler of business success.

Working closely with Technology leadership and business stakeholders across Retail, Corporate, Digital, Supply Chain and Logistics, the role balances operational stability with continual improvement while supporting new stores, acquisitions, and strategic technology initiatives.
Requirements

- Bachelor’s degree in Information Technology, Computer Science or a related discipline, or equivalent professional experience.
- Extensive experience in IT Operations,



Infrastructure or Service Management within a complex global environment.
- Proven experience leading and developing global technology teams and managing distributed service delivery.
- Strong knowledge of IT Service Management frameworks, including ITIL principles, incident management and continual service improvement.
- Experience managing enterprise technology environments, including cloud platforms, infrastructure, networking and end-user computing.
- Demonstrated experience managing strategic technology vendors, managed service providers and external partners.
- Strong understanding of cybersecurity operations, technology governance, risk management and business continuity practices.
- Experience supporting retail technology environments, including POS, ERP, eCommerce and enterprise business applications.
- Ability to lead major incidents, manage competing priorities and deliver effective solutions in a quick-paced environment.
- Strong stakeholder management, communication and influencing skills with the ability to collaborate across global teams.
- Excellent analytical, problem-solving and decision-making capabilities.
- Experience within global retail, luxury fashion or consumer goods environments is highly desirable.
- Relevant industry certifications such as ITIL, Microsoft Azure, CISSP, CISM or project management certifications are advantageous.

📌 Global Senior IT Operations & Service Manger (Australia)
🏢 Zimmermann
📍 Australia