Job Description

We are looking for a part-time Guest Service Agent who enjoys engaging with and assisting guests and colleagues. You will support the Front Office Assistant Managers with daily tasks at Reception and create a welcoming space for our guests. Offering the award rate of $27.97 per hour plus applicable penalty rates, this role offers a great development prospect to grow your skills and confidence in a busy hotel in the heart of Melbourne's conferencing precinct and to be a part of the global Accor community.

If this sounds like the role for you, we would love to receive your application. Please make sure to include your availability and let us know why you want to work with us.

Your responsibilities will include:





- Providing a unique and personalized experience for each guest at our hotel by creating connections and using creative ways to exceed guest expectations.
- Ensuring a warm and professional check in and check out experience for every guest
- Supporting the wider front office team when required, including concierge and reservations
- Taking and directing incoming calls and responding to guest requests
- Sharing information about the hotel and the local area with our guests
- Maintaining the presentation of the front desk and hotel lobby

📌 Guest Service Agent Part Time (Melbourne)
🏢 Novotel
📍 Melbourne