Job Description

We are seeking a polished, people-loving Guest Experience Executive to join our Front Office team. This role is perfect for someone who enjoys being the welcoming face of our iconic luxury hotel and takes pride in delivering personalised, memorable experiences from the very first hello — or as we say, bonjour.

Adaptable part-time or full-time opportunity available for the right candidate.

Key responsibilities include:

- Deliver warm, personalised arrival and departure experiences, with a focus on VIP, loyalty, long-stay and special-occasion guests

- Act as the primary lobby host, managing guest flow, lobby presentation and ensuring a welcoming and professional environment

- Coordinate pre-arrival communication, special requests and Guest of the Day recognition, maintaining accurate guest profiles

- Maintain awareness of VIP and loyalty guest movements,



working closely with departments to ensure seamless recognition and service

- Handle guest enquiries, feedback and concerns professionally, supporting service recovery and guest satisfaction

- Liaise with operational teams to communicate guest requests, preferences and movements

- Provide concierge-style assistance including luggage support, transport arrangements, dining reservations and local recommendations

- Support guest experience initiatives, quality standards and service performance outcomes

- Represent Sofitel and Accor as a brand ambassador through professional presentation and promotion of hotel facilities and services

📌 Guest Experience Executive (Sydney)
🏢 AccorHotel
📍 Sydney