The Burdekin Community Association Inc. (BCA) is a not-for-profit, incorporated association and registered charity, which strives to fulfil the unmet social, welfare and health needs of the Burdekin community. A wide variety of community services are delivered by the BCA to the Burdekin Shire. Since establishment in 1975, BCA has evolved to become one of the largest community service organisations in the region.

Position Overview

This multifaceted role requires a significant level of self-motivation, enthusiasm and flexible work ethic. The successful undertaking and completion of the position’s varied activities are crucial to the ability of the Association to function smoothly and achieve its aim as a provider of community services, in accordance with the BCA’s Vision and Purpose. The incumbent is required to liaise with many people, both internally and externally, providing professional, effective and efficient services, whilst ensuring the administrative requirements of the association are also satisfied.

Primary Duties and Responsibilities

- Deliver frontline intake and response, including victim-survivor intake, outreach, immediate risk screening, safety planning, practical support, brokerage requests, warm referral, follow-up, case documentation and coordinated handover with the 24/7 Phoneline.

- Provide immediate frontline response to victim-survivors, using CRASF-informed screening and professional judgement to identify risk, immediate safety needs, protective factors, support priorities and required escalation pathways.

- Take practical immediate victim-survivor safety actions, including safety planning, facilitating safe transport where appropriate, processing brokerage requests, making warm referrals and coordinating follow-up with relevant supports, including housing and homelessness services, legal assistance, counselling and recover supports, health services, child and family supports, QPS, court-based supports and other specialist DFV services.

- Promptly refer complex escalating or high-risk matters to a Senior DFV Practitioner in accordance with BCA’s high-risk response pathways.





- Establish and maintain effective networks and relationships with other service providers and local agencies to promote the service and develop referral pathways.

- Adhere to the delivery of DFV Service activities in accordance with the BCA Quality System and relevant Service Standards and Quality Framework.

- Liaise with internal and external service users exercising a high level of interpersonal and communication skills to enable effective and efficient coordination of service delivery.

- Assist the Service Manager with the facilitation of DFV prevention and awareness. This may occasionally be after office hours or on weekends.

- Complete DFV Service databases, registers, records and service user files in a confidential and sensitive manner in accordance with the Privacy Act and BCA’s policies and procedures.

- Communicate with the general public in a manner which will enhance the image of the BCA.

- Comply with the standards and conditions set out by the Work Health and Safety Act 2011 and other relevant policy and procedures, Service Standards and relevant state and federal legislations. Regularly perform quality assurance compliance checks to ensure quality standards are being met.

- Collect and maintain statistics in the appropriate registers that assist in the administration for the DFV Service governance and reporting requirements.

- Assist the Service Manager and other DVS team members and perform additional duties as required.

Position Requirements / Key Selection Criteria

1. Certificate IV or higher qualification in Community Services, Human Services, Counselling or a related field, or equivalent relevant experience (Essential).

2. DFV-specific training in CRASF, trauma-informed practice, risk assessment,



safety planning and culturally safe practice (Desirable).

3. To provide a high and consistent level of service to, and communicate openly and effectively with service users, associates, colleagues and visitors.

4. To actively participate in the promotion of a team environment. To act in a polite and courteous manner and professionally at all times. Understand and adhere to the values of the BCA and the professional service boundaries there-in.

5. To attend and actively participate in relevant training programs and meetings as required.

6. High level of organisational skills, initiative and self-motivation to perform tasks within specified time frames under limited supervision.

7. Experience in working independently and as part of a flexible multi-disciplinary team to ensure the smooth operation of support services to service users.

8. Demonstrated commitment to quality practices based on robust work ethic, empathy, fairness, flexibility and confidentiality.

9. Knowledge and understanding of contemporary human resource management issues including policies and procedures, working team relationships, workplace health and safety, conflict resolution and anti-discrimination; and demonstrated commitment to their application.

10. Demonstrated ability in general office administration, including the use of computers and office equipment, and proficiency in Windows based software programs.

11. Possession of or ability to obtain a First Aid and CPR certificate

12. Possession of or ability to obtain a Qld Blue Card, and NDIS Worker Screening Check

13. Possession of a current open C Class Drivers licence valid in Queensland

14. Possession of or access to a comprehensively insured and registered vehicle

Applications should include a cover letter, a current resume and statements addressing the selection criteria found in the Position Description.

An Application Package can be obtained from The Support Centre, 130 Queen St, Ayr, by phoning 47833744 or emailing ••••@bcaburdekin.org.au

Applications close 4.00pm, Wednesday 26th August 2026.

📌 Domestic and Family Violence Practitioner (45.60hr/fn) (Townsville)
🏢 Burdekin Community Association
📍 Townsville