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Hotel Service Manager

Ngadju Enterprises Pty Ltd Norseman WA 6443

Permanent Full time

Base pay Above avg.

$80,000 - $90,000

Match score

Key points we found

Manage day-to-day operations of the motel and restaurantEnsure exceptional customer service and staff managementOversee housekeeping and restaurant operations while maintaining compliance with health standards

The Ngadju Gateway Motel, situated in Norseman, Western Australia, is strategically geographically located and is a key stop for travellers crossing the Nullarbor. Proudly owned and operated by Ngadju Enterprises Pty Ltd, a wholly owned subsidiary and the enterprise arm of the Ngadju Native Title Aboriginal Corporation RNTBC (NNTAC), the motel is in the heart of Ngadju Country and provides home-style accommodation, with a fully functioning restaurant and focus on customer service for all travellers and visitors to the area.

NNTAC are currently seeking an experienced Hotel Services Manager to run the day to day operations of the Motel and Restaurant. Reporting to the Motel Manager, this role requires on site management ensuring exceptional customer service, efficient management of staff and resources, and the overall profitability of the business.

This is a hands-on leadership role that ensures the smooth running of the business and a consistently high level of guest satisfaction. Ideally the Hotel Service Manager will live onsite.

To be considered for this position you must be able to demonstrate experience in undertaking the following responsibilities-

People Management

Support the onboarding of new startersSupport the Motel Manager will HR Administration eg; contract issuing, policy sign off, and entering into DeputyProvide initial training in policies, procedures and safety regulations/systemsTrain and coach employees where required.Supervise and coordinate the activities of hotel service workers.

Guest Services:

Check-in and check-out procedures, handling reservations and guest inquiries.Providing information about the motel and the local area.Addressing guest and motel staff complaints and resolving issues.Promoting the motel and providing excellent customer service.Monitor guest feedback (including online reviews) and report trendsPerform front office and hotel reception duties when requiredOverseeing the day to day running of the motel and suggesting improvements and changes

Housekeeping /Restaurant Oversight:

Overseeing cleaning and maintenance of guest rooms and common areas.Ensuring rooms are adequately prepared for new guests.Schedule and coordinate daily housekeeping tasksSchedule and coordinate restaurant staffSupport housekeeping staff during peak periods or staff shortagesEnsure compliance with health, safety and hygiene standards.

Rosters and Payroll

Using Deputy, develop rosters to ensure adequate coverage and effective communications with all staff.Payroll preparation in Deputy, ready for submission to the offsite Finance Officer.

Administrative Support

Assist with stock ordering (cleaning supplies, linen, amenities).Maintain accurate records of staff hours and incident reports.Support reporting duties including occupancy rates, guest complaints, and housekeeping statsConferring with managers to coordinate activities with other organisational units

Education And Experience

Minimum of three (3) years of experience in a similar roleAdvanced Diploma or DiplomaExperience in hospitality software and online booking channelsAdaptable to change, with the ability to effectively coordinate tasks and balance competing priorities to meet critical deadlines.Intercultural understanding through recognition and respect.Demonstrated attention to detail,



a professional attitude and ability to maintain confidentiality.Excellent customer service orientation and problem-solving skillsHands on experience with hotel/motel operations and front desk management.Ability to be on call after hours to provide guest support and emergency management.Competency in using property management software and Microsoft Office.First Aid certificate (or willingness to obtain)Police Clearance (or willingness to obtain)Liquor Licence (or willingness to obtain)

What We Offer

Competitive salary package $80,000 -$90,000 pa + SuperannuationFull-time, long-term position.Accommodation and meals providedOpportunity to make a meaningful difference to people’s lives.A diverse and rewarding workplace where every day is different.

If you have a strong desire to work for a First Nations Company with clear strategic direction and values and community focus, please submit your resume for consideration to *************** .

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Skills

Conflict Resolution

Customer service

First Aid Certification

Front desk operations

Health and safety standards

Housekeeping Oversight

Intercultural understanding

Liquor Licence

Microsoft Office

Payroll Management

People management

Police clearance

Property management software

Reservation management

Restaurant Management

Staff training

Stock control

Perks & benefits

Accommodation and Meals provided

Competitive salary package

Opportunity to make a meaningful difference to peoples lives.

More details

Expiring date

11 Sep 2026

Date posted

12 Aug 2026

Category

Hospo, Tourism & Food Services

Occupation

Management & Senior Leadership

Contract type

Permanent

Work type

Full time

Job mode

Onsite / Standard business hours

Industry

Accommodation and Food Services

Sector

Privately held company

Desired education level

Diploma or associate's degree, Bachelor's degree

Ngadju Enterprises Pty Ltd

1 Job vacancies

Pay insights

Market average based on all Management & Senior Leadership (Hospitality, Tourism & Food Services) jobs in South East & Central WA

Above avg. range

$80k - $90k

Market average

$74k

$51k - $61k

5 jobs

$61k - $71k

19 jobs

$71k - $80k

5 jobs

$80k - $90k

4 jobs

$90k - $100k

6 jobs

$74k

Market average

$51k

$100k

This job pays above average

[ 473, 200, 432, 432, 200, 473 ]

[ 473, 200, 432, 432, 200, 473 ]

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The Ngadju Gateway Motel, situated in Norseman, Western Australia, is strategically geographically located and is a key stop for travellers crossing the Nullarbor. Proudly owned and operated by Ngadju Enterprises Pty Ltd, a wholly owned subsidiary and the enterprise arm of the Ngadju Native Title Aboriginal Corporation RNTBC (NNTAC),



the motel is in the heart of Ngadju Country and provides home-style accommodation, with a fully functioning restaurant and focus on customer service for all travellers and visitors to the area.

NNTAC are currently seeking an experienced Hotel Services Manager to run the day to day operations of the Motel and Restaurant. Reporting to the Motel Manager, this role requires on site management ensuring exceptional customer service, efficient management of staff and resources, and the overall profitability of the business.

This is a hands-on leadership role that ensures the smooth running of the business and a consistently high level of guest satisfaction. Ideally the Hotel Service Manager will live onsite.

To be considered for this position you must be able to demonstrate experience in undertaking the following responsibilities-

People Management

Support the onboarding of new startersSupport the Motel Manager will HR Administration eg; contract issuing, policy sign off, and entering into DeputyProvide initial training in policies, procedures and safety regulations/systemsTrain and coach employees where required.Supervise and coordinate the activities of hotel service workers.

Guest Services:

Check-in and check-out procedures, handling reservations and guest inquiries.Providing information about the motel and the local area.Addressing guest and motel staff complaints and resolving issues.Promoting the motel and providing excellent customer service.Monitor guest feedback (including online reviews) and report trendsPerform front office and hotel reception duties when requiredOverseeing the day to day running of the motel and suggesting improvements and changes

Housekeeping /Restaurant Oversight:

Overseeing cleaning and maintenance of guest rooms and common areas.Ensuring rooms are adequately prepared for new guests.Schedule and coordinate daily housekeeping tasksSchedule and coordinate restaurant staffSupport housekeeping staff during peak periods or staff shortagesEnsure compliance with health, safety and hygiene standards.

Rosters and Payroll

Using Deputy, develop rosters to ensure adequate coverage and effective communications with all staff.Payroll preparation in Deputy, ready for submission to the offsite Finance Officer.

Administrative Support

Assist with stock ordering (cleaning supplies, linen, amenities).Maintain accurate records of staff hours and incident reports.Support reporting duties including occupancy rates, guest complaints, and housekeeping statsConferring with managers to coordinate activities with other organisational units

Education And Experience

Minimum of three (3) years of experience in a similar roleAdvanced Diploma or DiplomaExperience in hospitality software and online booking channelsAdaptable to change, with the ability to effectively coordinate tasks and balance competing priorities to meet critical deadlines.Intercultural understanding through recognition and respect.Demonstrated attention to detail, a professional attitude and ability to maintain confidentiality.Excellent customer service orientation and problem-solving skillsHands on experience with hotel/motel operations and front desk management.Ability to be on call after hours to provide guest support and emergency management.Competency in using property management software and Microsoft Office.First Aid certificate (or willingness to obtain)Police Clearance (or willingness to obtain)Liquor Licence (or willingness to obtain)

What We Offer

Market-competitive salary package $80,000 -$90,000 pa + SuperannuationFull-time, long-term position.Accommodation and meals providedOpportunity to make a meaningful difference to people’s lives.A diverse and rewarding workplace where every day is different.

If you have a strong desire to work for a First Nations Company with clear strategic direction and values and community focus, please submit your resume for consideration to *************** .

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