About us
Ibis Water is a leading provider of industrial water treatment services, committed to delivering exceptional service and sustainable results to our clients. With a focus on quality, reliability and customer satisfaction, we have established ourselves as a trusted provider in the water treatment industry. Our team is dedicated to maintaining the highest standards of professionalism whilst fostering a collaborative and supportive workplace culture.

About the role
We are seeking a Service Administrator to join the Ibis Water team on a full-time, 12+ month contract, based at our Canning Vale, WA location. This is a pivotal role that provides essential support to our operations, ensuring smooth day-to-day functioning, and exceptional customer service delivery. The Service Administrator is instrumental in coordinating services, managing communications, and maintaining accurate records that support our operational excellence.

What you'll be doing

- Processing and managing service requests, enquiries and complaints in a timely and professional manner

- Maintaining accurate and organised records of all service activities, customer interactions and documentation

- Responsible for billing and invoicing processes

- Inputting and updating information in relevant computer systems and databases

- Providing administrative support to the service team, including preparing reports and compiling data

- Managing customer communications via phone, email and other channels to ensure satisfaction and resolve issues promptly

- Liaising between customers and service technicians to ensure clear communication and successful job completion

- Coordinating and scheduling service appointments and maintenance visits for customers

- Assisting with general office duties including filing, photocopying and mail management





- Some warehousing, including forklift operation, for which training will be provided

What we're looking for

- Proven experience working in an administrative or office support role, preferably within a service-oriented environment

- Strong organisational and time management skills with the ability to manage multiple tasks and prioritise effectively

- Excellent communication skills, both written and verbal, with a professional and courteous demeanour

- Proficiency with Microsoft Office applications

- Familiarity with MYOB, or other accounting software, is preferable, but not essential

- Attention to detail and accuracy in record keeping and data entry

- Strong customer service orientation with the ability to handle customer interactions professionally

- Problem-solving ability and a proactive approach to identifying and resolving issues

- Reliability and punctuality with a commitment to meeting deadlines

- A collaborative team player who works well with others and contributes positively to the workplace

What we offer

- Ibis Water is committed to supporting the professional development of our team members and will provide on the job and external training as required to develop your skills

- You will be given authority to act autonomosly in a diverse role

- We believe in work-life balance and foster a culture where employees are valued and respected

- We encourage a collaborative approach to working arrangements and welcome discussions about how we can support your individual needs

Apply now
If you are an organised, detail-oriented administrator with strong customer service skills, we would like to hear from you. Please submit your application including a curriculum vitae and a cover letter outlining your relevant experience and why you are interested in joining the Ibis Water team.

📌 Service Administrator (Perth)
🏢 Ibis Water
📍 Perth