Job description

About the Role
We are currently seeking a customer support officer to join a busy and supportive Family Care team.

Working as the first point of contact for families and centres, you will play a key role in managing enquiries, supporting enrolments, and building positive relationships with families during a period of growth and change.
Key Responsibilities

- Manage inbound calls and email enquiries from families and childcare centres
- Support families through the enrolment process and provide general information
- Respond to customer enquiries and complaints with empathy and professionalism
- Monitor shared inboxes and maintain accurate records and case notes.
- Build strong relationships with families and centre teams through clear and supportive communication
- Work collaboratively within a close-knit Family Care team in a fast-paced environment

What’s on Offer

- ASAP start with interviews taking place face-to-face onsite.
- 3 month fixed-term contract
- Full-time hours,



Monday to Friday between 8:00am and 5:00pm
- $36 per hour + superannuation
- Office-based role
- Join a welcoming and collaborative team environment during an exciting growth phase

About You To be successful in this role, you will bring:

- Previous experience in customer service or contact centre environments
- Solid written and verbal communication skills with a relationship-focused approach
- Confidence managing enquiries and supporting families in a professional and empathetic manner
- Experience within childcare, NDIS, community services, or child safety environments will be highly regarded
- A positive attitude and ability to thrive in a fast-paced team environment
- Ability to commence immediately

Please note successful candidates will be required to hold or complete a Working with Children Check prior to commencement.

📌 Customer Support Officer (Brisbane)
🏢 Troocoo
📍 Brisbane