Reports to: SIL Manager Location: Inner West, Sydney NSW Employment Type: Permanent Full-Time Shift Schedule: 24/7 rotating roster — mornings, afternoons, active/inactive nights, plus admin days Pay Rate: SCHADS Award Level 3, Pay Point 1 ($40 – $60 per hour)

The Opportunity

We're partnering with a well-established NDIS provider to find a hands-on Team Leader for one of their Supported Independent Living (SIL) homes in Sydney's Inner West.

This is a role for someone ready to step up from support work but who still wants to stay close to the people they support. You'll lead a team of Disability Support Workers, keep the home running smoothly, and make sure every participant gets consistent, person-centred care.

It's a stakeholder-heavy role. You'll be working across families, Support Coordinators, allied health professionals and medical practitioners, and you'll need to be comfortable reading complex clinical documentation and translating it into practical direction for your team. Candidates with a clinical or health background are particularly encouraged to apply.

About Our Client

Our client delivers Supported Independent Living (SIL) and Respite Accommodation (MTA/STA) for NDIS participants across Sydney. Their homes are built around the people who live in them — their routines, their preferences, their goals.

They're a values-driven organisation with a genuine focus on quality of care and on developing their people internally.

The Role

Reporting to the SIL Manager, you'll oversee the day-to-day operational and administrative management of a SIL home while leading and supporting the team on the ground.

You'll coordinate rostering, workforce planning, participant services, compliance and household operations. You'll also provide direct participant support when needed — but the core of the role is leadership, service quality, and making sure the home operates well and meets its obligations.





Key Responsibilities

- Home operations — Oversee day-to-day running of the SIL home, ensuring high-quality, person-centred service delivery, reporting to the SIL Manager.

- Rostering & resourcing — Build and manage staff rosters, allocate resources, and maintain safe staffing levels.

- Team leadership — Lead, supervise and support Disability Support Workers with coaching, guidance and performance feedback.

- Compliance & records — Maintain accurate participant, staff and operational records in line with our policies and the NDIS Practice Standards.

- Participant & stakeholder coordination — Coordinate appointments, activities and communication with families, Support Coordinators, allied health professionals and other stakeholders.

- Household management — Manage supplies, equipment and admin processes so the home runs efficiently.

- People management — Support recruitment, onboarding, training and performance management alongside the SIL Manager and People & Culture team.

- Participant support — Provide direct support where required, including personal care, implementing support plans and promoting community participation.

RequirementsEssential

- Communication — Excellent spoken and written English. This role carries a high level of stakeholder engagement, and you'll need to interpret complex medical reports and documentation and relay that information clearly to families, support workers and external professionals.

- Qualifications — Certificate IV,



Diploma or equivalent in disability, human services or a related field.

- Experience — Minimum 2–3 years as a Disability Support Worker or in a similar role supporting people with disability, with demonstrated experience managing services.

- NDIS knowledge — Solid understanding of SIL services, NDIS frameworks, and Quality and Safeguarding standards.

- Leadership — Proven ability to lead, develop and motivate a team while driving strong service outcomes.

- Organisation — Exceptional administrative and organisational skills, with the ability to manage detailed documentation, planning and competing priorities.

- Problem solving — Ability to assess situations, identify risks, make sound decisions and implement practical solutions.

- High-intensity care — Confident implementing behaviour support plans, restrictive practices, manual handling procedures and medication protocols.

- Values — Genuine commitment to participant rights, choice and control, and respectful person-centred service.

Highly Regarded

- A clinical or health background — nursing, allied health, or similar — or strong working knowledge of clinical documentation, care plans and medical terminology.

- Experience liaising with allied health professionals, GPs, specialists and Behaviour Support Practitioners.

Requirements

- NDIS Worker Screening Check

- Working with Children Check

- Current First Aid and CPR certificate

- Valid Australian driver's licence and reliable vehicle

- Full working rights in Australia

Benefits

- Above-award hourly rate ($40 – $60 per hour)

- Permanent full time position with genuine job security

- Structured career progression into House Manager and senior operational roles

- Ongoing training and professional development

- Supportive management team that backs you when it counts

📌 NDIS SIL Team Leader (Strathfield)
🏢 Hiring4Health
📍 Strathfield