ICT Support Officer | Contract Opportunity | Sydney CBD Your new company
An exciting opportunity is available for an experienced ICT Support Officer to join a collaborative and technology-driven organisation based in Sydney CBD. Working within a supportive IT team, you will play a key role in delivering high-quality end-user support while contributing to business systems improvements and technology projects.
Your new role
As an ICT Support Officer, you will provide Tier 1/2 technical support across the organisation, managing incidents and requests through a ticketing platform while supporting Microsoft 365 technologies, user onboarding and offboarding, asset management, and business applications. You will also contribute to automation initiatives, process improvements, and various IT projects.
What you'll need to succeed
- Experience in an ICT Support, Service Desk, Desktop Support, or Technical Support role
- Strong Microsoft 365 administration and troubleshooting experience
- Experience with Zendesk, ServiceNow, or similar ticketing systems
- Knowledge of SharePoint, Microsoft Entra ID (Azure AD), and SaaS applications
- Strong communication, stakeholder engagement, and customer service skills
- Excellent problem-solving and organisational abilities
- Exposure to Power Automate, Smartsheet, or Dynamics CRM will be highly regarded
What you'll get in return
- Sydney CBD location with a collaborative team setting
- Exposure to a broad range of technologies and business systems
- Opportunity to work on both BAU support and impactful IT projects
- Professional development and career growth opportunities within a modern technology environment
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#3012835
📌 ICT Support Officer (Sydney)
🏢 Hays
📍 Sydney