Job Description

- Drive business growth: Partner with Franchisees to improve sales performance, broker productivity, customer outcomes, and overall business growth across your region.
- Coach and develop Franchisees: Provide strategic coaching and support to help Franchisees strengthen leadership capability, execute business plans, and achieve key performance targets.
- Grow the network: Support franchise recruitment, broker growth, store expansion, renewals, succession planning, and market representation initiatives to strengthen the retail network.
- Champion customer excellence: Embed best practices that improve customer experience, conversion, and settlement outcomes while driving consistent operational excellence across stores.
- Lead change and adoption: Support the rollout of new products, tools, systems, and strategic initiatives,



helping Franchisees successfully adopt recent ways of working.
- Build trusted relationships: Develop strong partnerships with Franchisees, brokers, and internal stakeholders to influence performance and create long-term success.
- Monitor performance and drive improvement: Use business insights and performance data to identify opportunities, solve challenges, and implement targeted improvement plans.
- Promote risk and compliance: Support Franchisees to meet franchise standards, operational requirements, and regulatory obligations while fostering a culture of responsible business practices.

📌 Franchise Performance Coach (Brisbane)
🏢 Lendi Group
📍 Brisbane