Senior Advisor Supervision - Employer & Provider

- Employment type: Ongoing
- Grade: DCS Grade 9/10
- Salary: $133,348 - $146,945 + super, commensurate with experience.
- Location: Sydney or Gosford.

The State Insurance Regulatory Authority (SIRA) is looking for a Senior Advisor Supervision to join our team!

About Us

This is an exciting opportunity to work in our State Insurance Regulatory Authority (SIRA) who regulates three statutory insurance schemes in NSW. This role sits more specifically in our Supervision team (Employer & Provider) who hold regulated entities to account to deliver their obligations within the NSW personal injury schemes.

Understand more about SIRA– here.

Your responsibilities will include:

- Oversee the implementation of performance standards to ensure transparency, consistency, and alignment with statutory obligations
- Provide expert advice and build capability to help stakeholders achieve scheme objectives and deliver customer outcomes
- Analyse data and intelligence to identify risks, detect non-compliance, and inform regulatory priorities
- Monitor performance and recommend improvements to ensure services continue to meet customer needs
- Apply remediation strategies to address issues and ensure compliance with scheme requirements
- Support the development and delivery of regulatory strategies that build public trust and drive positive outcomes

About you:

- An analytical thinker who can think outside the box to solve complex problems.
- A flexible worker who can adjust their capabilities to suit a variety of stakeholders.
- The go to person for reading and interpreting legislation.
- Thrives around people, working towards collaborative relationships with internal and external stakeholders.
- A strong background in insurance,



preferably in the regulatory & investigation space

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!

For roles related queries, please contact Alana Gouldson at [email protected]

What we need to from you

To start your journey towards becoming our Senior Advisor Supervision, please submit your resume (max 5 pages) and cover letter (max 2 pages). In your cover letter, demonstrate how your experience aligns with the capabilities of the role.In your cover letter please share your motivation for applying for this position and your relevant skills.

Essential Requirements
To be considered for roles in the NSW public sector, applicants must:

- Be NSW residents or in the process of relocating to NSW
- Hold appropriate working rights for the type of employment offered - Fixed Term roles require valid work rights for the full duration of the role

Benefits:

- Collaborate in state-of-the-art offices designed for innovation and connection based in Sydney or Gosford.
- Access a wide range of wellbeing programs and resources to support your mental, physical, and emotional health.
- Take advantage of excellent professional development and learning opportunities to help you thrive.

Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Click Here to access the Role Description .



For enquiries relating to recruitment please contact Esther Dah via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday, 20th of August 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our excellent state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Senior Advisor Supervision - Employer & Provider (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney