- A culture designed to help you grow
- Career Progression Opportunity
- Salary + Super + Bonus + TMHA Perks & Benefits

Key Duties & Responsibilities:

- Responsible for the management, direction and leadership of the entire Branch Service
- Manage and oversee the operations within the field service and workshop
- Provide support and leadership to ensure a level of service that meets and exceeds internal and external customer expectations.
- Ensure the profitability of your department by being proactive and monitoring expenses, all training, marketing & travel expenses. Ensure these are within budget and that all service employees adhere to TMHA policies and procedures in this regard.
- Ensure monthly budgets are effectively managed within Field Service and Workshop
- Support the Branch Manager in managing and expanding the customer portfolio of the
- Manage the dispute resolution process within the service departments and escalate to appropriately when necessary.
- Prepare various reports and presentations for senior management when
- Ensure the Field Service Controllers, Field Service Technicians and Team Leaders work together efficiently and effectively to meet targets and customer needs.
- Maintain work in progress documentation ensuring agreed countermeasures meet
- Plan and coordinate technicians training calendar to improve the skills of the service
- Provide visible leadership which supports and encourages individual and team accountability, initiative for safe behaviour and fosters a culture where working safely is an inherent part of the
- Ensure all WHS legislative and management system requirements are implemented within Workshop and Field Service.
- Ensure the implementation and achievement of the health, safety, rehabilitation, workers' compensation and risk management goals for Workshop and Field Service.




- In conjunction with department managers and the HR Team, be responsible for the recruitment of new team members.
- Responsible for the management of warranty costs and ensure all TMHA policies and procedures are followed.
- Ensure effective management of service issues and any customer

Skills and Experience:
- Trade Qualification – Heavy Plant, Motor Mechanic, auto electrics or similar/relevant.
- Certificate III in Leadership & Management –
- Comprehensive product knowledge with the ability to provide technical explanations
- Management and supervisory experience within service operations. Strong leadership and management skills.
- Proven experience with dispute resolution and dealing with performance
- Experience in presenting and reporting information to Senior
- Experience in mentoring and guiding teams to achieve
- Experience in the completion of WHS
- Excellent oral and written communication
- Proactive, shows initiative, with an ability to teach and motivate
- Solid ability to negotiate with internal and external customers at all levels; ability to liaise with various stakeholders across all levels of the business.
- Effective organisational and time management
- Demonstrated computer literacy, experience utilising business software applications and service operations components of ERP system.

Our Commitment:

TMHA is committed to ongoing growth and development of its employees. As a suitable candidate, you will be provided with the required training, support and development to further expand on your existing knowledge.

How to Apply:

If you’re ready to take the next step in your career – seize this rare opportunity and apply now. Please submit your application with a current CV via the Job Vacancies page on our Intranet: http://intranet.tmha.com.au/home/job-vacancies/

📌 Branch Service Manager (Adelaide)
🏢 Toyota Material Handling Australia
📍 Adelaide