Location: Hibberson Street Medical Centre- ACT

Employment Type: Full-Time

About Trans-ax Health Care

At Trans-ax Health Care, we are an enthusiastic, ever-growing team dedicated to empowering independent General Practitioners to deliver outstanding care to our communities. Since 2012, we have successfully operated modern, high-traffic medical centres across Australia, managing over a quarter of a million patient consultations annually. Guided by our core values, helping doctors above all else, empathy, teamwork, and a constant quest for improvement, we strive to create an innovative, open, and honest environment where our healthcare teams and administrative staff can truly thrive.

About the Role

We are seeking a dedicated and experienced Practice Manager at Hibberson Street Medical Centre in Gungahlin. The Practice Manager will report to an experienced and successful Regional Operations Manager and work alongside a team of dedicated Practice Managers. The successful candidate will be responsible for ensuring efficient operation and growth of the centre, while providing exceptional care to patients and maintaining a positive working environment.

Key Responsibilities

Operational & Facilities Management

- Develop and maintain business continuity, disaster recovery, emergency response plans, and an up-to-date asset register for equipment and consumables.
- Oversee facility cleanliness, safety, and accessibility in liaison with the Senior Receptionist. Lead accreditation compliance, review practice systems, and drive continuous improvement.
- Plan rosters and allocate shifts in line with practice needs, patient demand, legislation, and budgetary limits.
- Build and maintain strong relationships with GPs, allied health professionals, and key external stakeholders.
- Oversee fee collection at time of appointment, accurate billing, financial reporting, and up-to-date financial records.

People Management & Culture

- Lead, mentor,



and motivate direct reports including the Lead Nurse, Nursing staff, Senior Receptionist, Receptionists, and Training & Development Coordinator.
- Conduct monthly 1-on-1s and annual performance reviews. Foster a collaborative team culture that encourages quality improvement and professional growth.
- Coordinate recruitment and new employee inductions in liaison with HR, ensure compliance with employment legislation, delegate tasks, and handle conflict resolution.

Safety, Governance & Risk

- Exercise duty of care, conduct regular risk assessments across HR, finance, facilities, and clinical services, and maintain safe building conditions.
- Record and review incidents, near misses, and significant events in consultation with senior management to prevent recurrence.
- Maintain strict patient and practice confidentiality, educate staff on data security protocols, and manage grievances through to resolution.

Selection Criteria

- Minimum 1 year of experience as a Practice Manager in a General Practice setting.
- Strong capability in team leadership, task delegation, staff development, and managing casual and permanent employment obligations.
- Excellent communication and interpersonal skills, with a proven ability to manage difficult conversations and resolve conflicts constructively.
- Up-to-date knowledge of healthcare regulations and compliance requirements.
- Proficient in Microsoft Office and Best Practice software.
- Ability to inspire, empower, and foster a positive team setting.
- The successful candidate must possess the right to live and work in Australia

What We Offer

- Comprehensive onboarding period to ensure a seamless transition.
- Work with a growing company with career opportunities.
- A collaborative, dedicated team of clinical and administrative professionals committed to community health.

If you are passionate about delivering exceptional patient care and creating a positive work environment, we encourage you to apply today!

📌 Practice Manager (Canberra)
🏢 TRANS-AX
📍 Canberra