About the role

DJB Plumbing & Gas is a busy, family-run plumbing and maintenance business based in Ballarat. We are looking for a reliable, organised and friendly Administration Officer to join our office team. This role would suit someone who enjoys working in a fast-paced environment, is confident communicating with customers and tradespeople, and can manage multiple tasks throughout the day.

Key responsibilities

- Answering incoming phone calls and responding to customer enquiries

- Booking and scheduling plumbing jobs

- Managing technicians' calendars and daily schedules

- Creating and updating jobs in ServiceM8

- Preparing and sending quotes and invoices

- Following up outstanding quotes, jobs and customer enquiries

- General accounts and MYOB administration

- Processing supplier invoices and purchase orders

- Email and inbox management

- Liaising with customers, suppliers,



property managers and commercial clients

About you

- Strong administration and organisational skills

- Confident and professional phone manner

- Excellent written and verbal communication

- Able to prioritise and manage multiple tasks

- Comfortable working in a busy environment where priorities can change throughout the day

- Good computer skills and ability to learn recent systems

- Reliable, proactive and able to work as part of a small team

- Robust attention to detail

- Previous experience using ServiceM8 (highly regarded)

- Previous experience using MYOB (highly regarded)

About us

DJB Plumbing & Gas is a busy, family-run plumbing and maintenance business based in Ballarat.

📌 Office Administration (Ballarat)
🏢 DJB Plumbing and Gas
📍 Ballarat