About the role

AfterDark Technology is seeking an experienced IT Service Desk Level 2 or 3 professional to join our growing team in our Bowen Hills, QLD office. In this full-time role, you will be providing high-level IT support and incident resolution to our internal and external customers.

What you'll be doing

1. Provide comprehensive technical support and troubleshooting for hardware, software and network issues

2. Resolve complex escalated issues from Level 1/2

3. Document and maintain detailed records of all support activities

4. Identify and implement process improvements to enhance service delivery

5. Assist with the development and delivery of IT service desk training

6. Collaborate with cross-functional teams to ensure a seamless customer experience

What we're looking for

1. Minimum 3-5 years' experience in an IT service desk or helpdesk role

2. Strong technical skills and ability to troubleshoot complex issues

3. Excellent communication and customer service skills

4. Proven ability to prioritise and multitask in a fast-paced environment

5. Experience in incident management and service level agreement (SLA) monitoring

6.



Knowledge of ITIL frameworks and best practices

7. Relevant IT certifications or qualifications (e.g. Degree, Microsoft, CompTIA A+, Network+, ITIL)

What we offer

At AfterDark Technology, we are committed to supporting our employees' professional and personal growth. We offer a range of competitive benefits, including:

1. Generous salary packaging and performance-based bonuses

2. Flexible work arrangements and opportunities for remote work

3. Comprehensive training and development programs

4. Wellbeing initiatives and social activities

5. Discounted products and services

About us

AfterDark Technology is a leading provider of creative IT solutions and services. We pride ourselves on our customer-centric approach and our commitment to delivering exceptional outcomes for our clients. With a team of highly skilled professionals and a strong focus on innovation, we are well-positioned to support the evolving technology needs of businesses across Australia.

Apply now to join our dynamic team!

📌 IT Service Desk Level 2 or 3 (Bowen Hills)
🏢 AfterDark Technology
📍 Bowen Hills