About the role

We are seeking a reliable, organized, and proactive Administrative Assistant to join our Brisbane South team on a full-time basis. In this key role, you will be the primary point of contact for our office—handling incoming inquiries, booking sales assessment appointments, and systematically following up on open quotes to support dealership growth. Working directly under the Business Manager, you will assist in keeping customer records aligned across Solahart's portal, ServiceM8, and Xero. Once a quote is accepted and a deposit is processed, you will smoothly hand off the file to our Service & Installation Scheduler to execute the work.

Key responsibilities

- Answer incoming phone calls, emails, web inquiries, and Solahart corporate leads in a warm, professional manner

- Pre-qualify prospects by capturing key site details (e.g., roof type, power bills, existing hot water setup)

- Book sales assessment appointments for our sales team into ServiceM8, optimizing calendar availability and consultant travel routes

- Maintain clear and consistent telephone communications and email follow-ups on pending quotes generated in the Solahart Portal

- Answer basic client questions regarding system quotes, STC rebates, finance options, and installation timelines to optimize customer confidence

- Take initial deposits, issue receipts via Xero, and record payments

- Transfer confirmed sales files with all required notes and specs to the Service & Installation Scheduler

- Ensure 100% of incoming leads are tagged with an accurate Lead Source in ServiceM8

- Compile simple weekly lead reports for the Business Manager (total inquiries, booked appointments, quotes pending vs. closed)





- Manage incoming mail, maintain a presentable office area, and assist the Business Manager with administrative tasks as needed

About you

- 1–3+ years experience in reception, office administration, or sales support

- Demonstrated confidence with telephone communications and customer service

- Strong organizational skills, high attention to detail, and data accuracy

- Ability to work effectively within a small, supportive team environment

- Desirable: Familiarity with Brisbane's southern suburbs, Logan, and surrounding regions

- Desirable: Previous experience with ServiceM8 and Xero (or similar CRM and accounting software)

- Desirable: Trade, building, electrical, or solar industry experience

About us

Solahart is a true Australian icon and pioneer in renewable energy. With over 70 years of innovation since launching our first solar hot water system in 1953, Solahart has helped over one million homes and businesses switch to cleaner, smarter energy. Solahart Brisbane South is a proud, locally owned and operated dealership bringing this world-class heritage directly to our local community.

Based in Underwood and servicing Brisbane's southern suburbs including Logan and Beaudesert, our team specializes in top-tier solar hot water, solar PV power, heat pumps, and battery systems. We pride ourselves on exceptional local customer care, expert advice, and high-quality workmanship from start to finish.

Benefits

- Permanent full time security with standard weekday hours (38 hours/week)

- Comprehensive product and system training on Solahart portals, ServiceM8, and internal workflows

- A supportive, team-oriented work environment backed by an iconic national brand

📌 Administrative Assistant (Underwood)
🏢 Solahart Brisbane South
📍 Underwood