Operational Leadership and Staff Coordination

· Support and provide leadership to reception, administration and nursing teams to ensure effective day-to-day clinic operations.

Reception and General Administration

· Undertake general reception duties and provide coverage when operationally required.

· Process incoming and outgoing mail or allocate it to the appropriate team member.

· Prepare correspondence, reports, spreadsheets, and other operational documents using Microsoft Word and Excel.

Business Performance & Reporting

· In conjunction with the Practice Manager monitor clinic performance against key operational and financial metrics.

Doctor Engagement & Retention

· Support doctor recruitment, onboarding and orientation processes.

Quality, Compliance & Accreditation





· Ensure compliance with RACGP accreditation standards and organisational requirements.

Patient Experience & Service Improvement

· Manage patient feedback, complaints and compliments in a qualified and timely manner.

Project Management & Continuous Improvement

· Coordinate and implement operational projects across the clinic.

Change Management & Business Transformation

· Support organisational change initiatives and business transformation activities.

Stakeholder Management

· Develop and maintain effective relationships with doctors, allied health providers and external service providers.

📌 Office Manager 2ic To Practice Manager Shepparton
🏢 Medical First Group
📍 Shepparton